| Revision as of 12:45, 23 May 2009 editDoug Weller (talk | contribs)Edit filter managers, Autopatrolled, Oversighters, Administrators264,417 edits Reverted 2 edits by Flowerman11; Looks like a COI edit, and the report referenced seems to say that at times Bloomex acknowledge complaints through the BBB and at other times did not. using TW← Previous edit | Revision as of 13:01, 23 May 2009 edit undoFlowerman11 (talk | contribs)26 editsNo edit summaryNext edit → | ||
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| ==Controversy== | ==Controversy== | ||
| ⚫ | Bloomex does not except complaints from Better Business Bureau due to low credibility of BBB in Ottawa. <ref name="low credibility of BBB in Ottawa"></ref>. As a result ]<ref name="BBB Rating"></ref> gave Bloomex its lowest possible rating, an "F". Some consumers and business rivals are trying to use this fact to discredit Bloomex business. | ||
| Despite its many claims, Bloomex has been criticized by several high profile ] both in print and on the web. These groups include the ]<ref name="ripoff"></ref>, Canadian bargain hunting website Red Flag Deals<ref name="redflag"></ref>, the ]'s Ellen Roseman<ref name="thestar"></ref> and the ]<ref name="BBB Rating"></ref>. Bloomex is roundly criticized by these groups for poor service, poor quality flowers (often dead), extremely late deliveries (3 days or more past due), and consistent refusal to answer emails, correct problems, or provide refunds.<ref name="ripoff"></ref><ref name="redflag"></ref><ref name="thestar"></ref><ref name="BBB Rating"></ref> | |||
| Roseman has been chronicling complaints against Bloomex since 2007, even working with the company's PR agent for a short time to try to resolve problems<ref></ref>. Roseman's best advice now is " instead of pursuing for a refund, which will just frustrate you, call your credit card issuer. It’s easy to get a chargeback when you can show you paid for services that were not rendered."<ref></ref> | |||
| ⚫ | |||
| ==External links and further readings== | ==External links and further readings== | ||
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Bloomex is a national Canadian floral company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system.The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number.
Bloomex has same day delivery to almost any location in Canada, and orders can be placed 24 hours a day. Bloomex provides fresh cut flowers through its network of growers, and company owned facilities. 87% of orders are done directly at company owned warehouses located in major metropolitan areas such as Toronto, Montreal, Halifax, Winnipeg, Calgary, Ottawa and Vancouver, and shipped out to recipients.
Bloomex has 2 divisions, Flowers Wholesale which offers flowers in bulk to the general population and Bloomex Wedding Flowers, where they have wedding consultants to help with wedding flower selections. Bloomex can deliver to almost 97% of the Canadian population. Bloomex is a supporter of the Canadian Cancer Society, where 10% of the proceeds of their Give Hope Collection is donated for cancer research.
Bloomex head office is located in Ottawa, Ontario.
It is a privately held company.
Competitors
Controversy
Bloomex does not except complaints from Better Business Bureau due to low credibility of BBB in Ottawa. . As a result Better Business Bureau gave Bloomex its lowest possible rating, an "F". Some consumers and business rivals are trying to use this fact to discredit Bloomex business.
External links and further readings
- Bloomex.ca Bloomex Flower Website
- National Post Article: Why the Bloomex model works
- Canadian Florist Magasine
- Bloomex Wordpress
- Bloomex Corporate Blog