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{{Short description|Microsoft's former digital media brand}}
{{otheruses4|the digital media brand|the ] ]|Zune (GUI toolkit)}}
{{for|the AROS widget toolkit|Zune (widget toolkit)}}
{{Infobox PMP
{{Cleanup reorganize|date=October 2023}}{{infobox brand
|title = Zune
|name = Zune
|logo = ]
|logo = Zune logo and wordmark.svg
|image = ]
|logo_size =
|manufacturer = ]
|type = ] |type = ]
|currentowner = ]
|CPU = ] i. MX31L processor ] Core
|storage = 30 GB ] |origin = ]
|introduced = 2006
|screen = 3 Inch ] LCD screen, with a resolution of 320×240
|markets = Worldwide
|connectivity = ], ]
|website =
|online service = Zune Marketplace
|tagline=|discontinued=2012|related=] (successor)}}
|lifespan = {{flagicon|United States}} ], ]<br />{{flagicon|Europe}} ]<br />{{flagicon|AUS}} ]<br />{{flagicon|Japan}} TBC
'''Zune''' was a brand of ] products and services that was marketed by ] from November 2006 until it was discontinued in June 2012. Zune consisted of a line of ]s, a music subscription service known as Zune Music Pass plus Zune Marketplace for music, TV and movies, streaming services for the ] game console, and the ] media player for ] PCs which also acted as desktop sync software for ].
|units sold = "hundreds of thousands" as of January 2007, according to Microsoft

|current firmware = 1.2
The Zune started and revolved around its line of portable media players (PMP) created in cooperation with ]. Microsoft aimed to challenge and beat ], whose ] line held an enormous market share.<ref>{{cite web|url=https://macdailynews.com/2006/07/21/microsoft_confirms_ipod_killer_plans/|title = Microsoft confirms 'iPod Killer' plans|date = 21 July 2006}}</ref> Three ] players ranging from 30&nbsp;GB to 120&nbsp;GB were released, alongside six ] players. However, its overall market share in the U.S. remained low, well below Apple and also lagging the ] and ].<ref>{{cite web|url=https://www.manifest-tech.com/ce_gallery/portable_gallery_players.htm|title=Portable Media Player Gallery - 2000s}}</ref> Microsoft discontinued all Zune hardware in October 2011.<ref>{{cite web|url=https://appleinsider.com/articles/11/10/04/microsoft_changes_its_story_concedes_death_of_zune_hardware|title=Microsoft changes its story, concedes death of Zune hardware|date=4 October 2011 }}</ref> Zune digital content distribution continued until 2012, when it was replaced by the ] and ] brands.<ref name="Microsoft pulls plug on Zune music service">{{cite news |date=November 16, 2015 |title=Microsoft pulls plug on Zune music service |work=News |publisher=BBC |url=https://www.bbc.co.uk/news/technology-34832477/}}</ref>

== Predecessors ==
Zune music and devices were follow-on to Microsoft's ] service. MSN Music was created in 2004 to compete with ] ] services and used the ] ] protocol. After only two years, Microsoft announced the closing of MSN Music in 2006<ref>{{Cite web |last=Neowin · |date=2023-10-22 |title=MSN Music Shutting Down For Zune |url=https://www.neowin.net/news/msn-music-shutting-down-for-zune/ |access-date=2023-10-22 |website=Neowin |language=en}}</ref> immediately before announcing the Zune service without PlaysForSure support. In 2008, Microsoft shut down the MSN Music licensing servers for PlaysForSure only two years after promising users the servers would be available for five years.{{Citation needed|date=April 2018}}

The ] platform was also a predecessor of Zune, based on a specialized version of ].<ref>{{Cite web |date=2019-07-19 |title=Microsoft Portable Media Center, RIP: 2004 - 2006 |url=https://www.engadget.com/2007-05-08-microsoft-portable-media-center-rip-2004-2006.html |access-date=2023-10-23 |website=Engadget |language=en-US}}</ref>

== Zune hardware players ==
{{Infobox Information appliance
| name = Zune
| logo =
| logo_size = 200px
| manufacturer = ]
| type = ], ]
| lifespan = 2006–2011 (United States)<br/>2008–2011 (Canada)<br/>2010–2011 (Mexico, Brazil, Australia, New Zealand and select markets of Europe and Asia)<ref>{{cite web | url=https://news.softpedia.com/news/Zune-Goes-International-with-Windows-Phone-7-161460.shtml | title=Zune Goes International with Windows Phone 7 | date=18 October 2010 }}</ref>
| releasedate = {{nowrap|November 14, 2006 <small>(])</small>}}<!--
--><ref>{{cite web|url=https://news.microsoft.com/2006/09/28/microsoft-to-put-zune-experience-in-consumers-hands-on-nov-14/|title=Microsoft to Put Zune Experience in Consumers' Hands on Nov.&nbsp;14|website=News Center|publisher=]|date=September 28, 2006}}<!--
--></ref><br />
{{nowrap|November 13, 2007 <small>(], ])</small>}}<!--
--><ref>{{cite web|url=http://www.zune.net/en-US/products/buyNow/z/zune80gbblack/|title=Microsoft Release Date For Zune 4, 8, 80 Set For November&nbsp;13|website=Zune|publisher=]|url-status=dead|archive-url=https://web.archive.org/web/20080201221136/http://www.zune.net/en-US/products/buyNow/z/zune80gbblack/|archive-date=February 1, 2008}}<!--
--></ref><br /> June 13, 2008 <small>(], ])</small>
{{nowrap| September 16, 2008 <small>(], ])</small>}}<!--
--><ref name="News Center">{{cite web|url=https://news.microsoft.com/2008/09/08/zune-takes-music-discovery-to-the-next-level-with-new-ways-to-find-and-access-digital-music/|title=Zune Takes Music Discovery to the Next Level With New Ways to Find and Access Digital Music|website=News Center|publisher=]|date=September 8, 2008}}<!--
--></ref><!--
--><ref>{{cite web|url=http://www.marketnews.ca/news_detail.asp?nid=4048|title=New Features for Zune|author=Christine Persaud|url-status=dead|archive-url=https://archive.today/20090105154831/http://www.marketnews.ca/news_detail.asp?nid=4048|archive-date=2009-01-05}}<!--
--></ref><br />
{{nowrap| September 15, 2009 <small>(])</small>}}<!--
--><ref name="Zune HD">{{cite web|url=http://www.zune.net/en-us/press/2009/0813-zunehdpreorder.htm|title=Zune HD available for pre-order today|website=Zune|publisher=]|date=August 13, 2009|url-status=dead|archive-url=https://web.archive.org/web/20090816162830/http://www.zune.net/en-us/press/2009/0813-zunehdpreorder.htm|archive-date=August 16, 2009}}<!--
--></ref><br />
{{nowrap| April 12, 2010 <small>(])</small>}}<!--
--><ref name="Zune HD" />
| connectivity = {{nowrap|] <small>(Zune-Zune, Sync-PC, Microsoft Surface)</small>}}<br />]
| os = ]
| cpu = ] ] processor ] Core<br />] APX 2600 <small>(Zune HD)</small>
| storage = 4, 8, 16, 32, and 64&nbsp;GB ]<br />30, 80, and 120&nbsp;GB ]
| display = 1.8in glass ] screen, resolution 240×320 <small>{{nowrap|(Zune 4, 8, 16)}}</small><br />3in ] LCD screen, resolution 240×320 <small>(Zune 30)</small><br />3.2in glass LCD screen, resolution 240×320 at 4:3 ] <small>(Zune 80, 120)</small><br />3.3in glass OLED touchscreen, resolution 480×272 at 16:9 ] <small>(Zune HD)</small>
| service = ]
| discontinued = October 2011
| touchpad = Circular directional pad (non-touch)<br /><small>(30&nbsp;GB release)</small><br />Touch-sensitive ]<br /><small>(4, 8, 16, 80, 120&nbsp;GB releases)</small><br />Capacitive touchscreen<br /><small>(HD release)</small>
| predecessor = ]
| successor = ] and ], ]
| image = Zune HD.jpg
| caption = A Zune HD, the last portable media player in the Zune line
| currentfw = {{cite web | url=https://zuneupdate.com|title=ZuneUpdate.com }}<br/>Zune 30 (Ver. 3.3)<br/>Zune 4, 8, 16 (Ver. 3.3)<br/>Zune 80, 120 (Ver. 3.3)<br/>Zune HD 16, 32, 64 (Ver. 4.5)
}} }}


=== First generation ===
'''Zune''' refers to ]'s ], ], and ] released to the United States on ] ].<ref>{{cite news|url=http://news.com.com/Swan+song+for+Microsofts+music+allies/2100-1041_3-6097935.html|title=Swan song for Microsoft's music allies?|date=]|last=Fried|first=Ina|publisher=CNET}}</ref> The device plays music and videos, displays images, receives ], and shares files wirelessly with other Zunes and via ] with ]s. The ] allows users to manage files on the player, to ] audio ]s, and to buy songs at the online ].
The first-generation Zune device was created by Microsoft in close cooperation with ], which took the design of the ] and redeveloped it under the name ''Toshiba 1089'' as registered with the ] (FCC) starting in 2006.<ref name="Zune is 1089">{{cite news|url=https://www.engadget.com/2006/08/25/fcc-reveals-toshiba-1089-and-its-looking-a-whole-lot-like-a/ |title=Zune revealed by FCC as "Toshiba 1089" |access-date=January 3, 2007 |last=Miller |first=Paul |date=August 25, 2006 |work=]|publisher=] }}</ref> Xbox 360 overseer ] ran the project, ]d "Argo", staffed with Xbox and ] Music Store developers<ref>{{cite news|url=http://seattletimes.nwsource.com/html/businesstechnology/2003116550_brier10.html|title=Argo aims guns at more than iPod|last=Dudley|first=Brier|date=July 10, 2006|access-date=March 30, 2007|publisher=Seattle Times}}</ref> who worked on "Alexandria", finalized as Zune Marketplace.<ref>{{cite news|url=http://www.betanews.com/article/October_Debut_for_Microsoft_iPod_Killer/1153418667|title=October Debut for Microsoft 'iPod Killer'|first=Ed|last=Oswald|date=July 20, 2006|publisher=BetaNews|access-date=May 5, 2007}}</ref> Both products were later united under the Zune brand name in the U.S. market. While some features were praised, the initial Zune has been regarded with derision and jokes for its bulky size and brown color, with '']'' regarding it at best as a "high-profile underdog alternative to Apple's ]" where other Windows Media MP3 players from ], ], and ] had not succeeded.<ref name="autogenerated1">{{cite web|last=Bell |first=Donald |url=http://reviews.cnet.com/mp3-players/zune-hd-32gb-platinum/4505-6490_7-33665869.html |title=Zune HD Review – Watch CNET's Video Review |publisher=Reviews.cnet.com |date=2009-09-17 |access-date=2013-02-04}}</ref><ref>{{cite web|url=http://reviews.cnet.com/mp3-players/zune-30gb-brown/4505-6490_7-32103045.html |title=Zune Review – Watch CNET's Video Review |publisher=Reviews.cnet.com |date=2006-11-13 |access-date=2013-02-04}}</ref>


At midnight on December 31, 2008, many<ref name="Official response">{{cite web|url=http://forums.zune.net/412486/ShowPost.aspx |title=Home – Microsoft Answers |work=Zune|publisher=] |access-date=2011-07-27 |url-status=dead |archive-url=https://web.archive.org/web/20090830061109/http://forums.zune.net/412486/ShowPost.aspx |archive-date=August 30, 2009 }}</ref> first generation Zune 30 models froze.<ref name="gizmodo-zune-fail">{{cite web|author=John Herrman |url=https://gizmodo.com/5121311/30gb-zunes-failing-everywhere-all-at-once |title=30GB Zunes Failing Everywhere, All At Once |work=]|publisher=] |date=2008-12-31 |access-date=2011-07-27}}</ref><ref name="techdigest-breaking">{{cite web|last=Geere |first=Duncan |url=http://www.techdigest.tv/2008/12/breaking_zunes.html |title=BREAKING: Zunes worldwide hit by mystery crash : Tech Digest |publisher=Techdigest.tv |date=December 31, 2008 |access-date=2011-07-27}}</ref> Microsoft stated that the problem was caused by the internal clock ] written by ] and the way the device handles a ]. It automatically fixed itself 24 hours later, but an intermediate "fix", for those who did not wish to wait, was to drain the device's battery and then recharge after 12 noon GMT on January 1, 2009.<ref name="official-fix">{{cite web|url=http://www.zune.net/en-us/support/zune30.htm|title=Zune 30 FAQ|date=December 31, 2008|publisher=]|access-date=January 1, 2009|url-status=dead|archive-url=https://web.archive.org/web/20090102065939/http://www.zune.net/en-us/support/zune30.htm|archive-date=January 2, 2009}}</ref>
==History==
<ref>{{cite web
|url=http://winjade.net/2009/01/lesson-on-infinite-loops/
|title=A lesson on infinite loops
|date=January 3, 2009
|publisher=]
|first=Bryant
|last=Zadegan
|access-date=January 5, 2009
|url-status=dead
|archive-url=https://web.archive.org/web/20091223083344/http://winjade.net/2009/01/lesson-on-infinite-loops/
|archive-date=December 23, 2009}}</ref>


The first generation and later Zune devices included a number of social features, including the ability to share songs with other Zune users wirelessly. Songs that had been transferred over Wi-Fi could then be played three times over three days.<ref>{{cite news
The device was created in close cooperation with ], which took the existing design of the ] and redeveloped it under the name ''Toshiba 1089'' as registered with the ].<ref name="Zune is 1089">{{cite news|url=http://www.engadget.com/2006/08/25/fcc-reveals-toshiba-1089-and-its-looking-a-whole-lot-like-a/ |title=Zune revealed by FCC as "Toshiba 1089" |accessdate=2007-01-03 |last=Miller |first=Paul |date=] |publisher=Engadget }}</ref> ] overseer ] ran the project, ]d 'Argo', which consisted of some ] and ] store developers,<ref>{{cite news|url=http://seattletimes.nwsource.com/html/businesstechnology/2003116550_brier10.html|title=Argo aims guns at more than iPod|last=Dudley|first=Brier|date=]|accessdate=2007-03-30|publisher=Seattle Times}}</ref> who worked on 'Alexandria' and finalized it as Zune Marketplace,<ref>{{cite news|url=http://www.betanews.com/article/October_Debut_for_Microsoft_iPod_Killer/1153418667|title=October Debut for Microsoft 'iPod Killer'|first=Ed|last=Oswald|date=2006-07-20|publisher=BetaNews|accessdate=2007-05-05}}</ref> then later unveiled both products united under a single brand in the U.S. market as the Zune. The Zune represents Microsoft's attempt to enter the lucrative ] market, which is currently led by Apple's ].
|url=http://medialoper.com/microsoft-insider-clarifies-zunes-sharing-limitations/
|title=Microsoft Insider Clarifies Zune's Sharing Limitations
|date=September 19, 2006
|newspaper=medialoper
|first=Kirk
|last=Biglione
|access-date=January 5, 2009}}</ref>


=== Second generation ===
==Zune==
The first wave of the second-generation (Zune 4, 8, and 80, manufactured by ]), introduced the touch-sensitive Zune Pad, which was shaped like a ]. The 4 and 8&nbsp;GB Zune devices use flash memory and are smaller in size than the 80&nbsp;GB version, which uses a hard drive. The 30&nbsp;GB Zune was not redesigned, although it received a software update that brought its interface in line with the second generation models. At the same time, the Zune 2.0 software was released for Windows PCs. This version of the software was completely re-written and featured a new user interface.<ref>{{cite web | url=http://www.winsupersite.com/reviews/zune2.asp | title=Zune 2 Review, Part 1: Software | date=13 November 2007 | access-date=October 30, 2010 | last=Thurrott|first=Paul | archive-url=https://web.archive.org/web/20100206092520/http://www.winsupersite.com/reviews/zune2.asp | archive-date=February 6, 2010 | url-status=dead|work=Supersite for Windows|publisher=]}}</ref> ]
]
===Case===


Zune devices feature games developed using an early version of ] 3.0, released in May 2008, allowed developers to work on games for Zune devices.<ref>{{cite news|url=http://blogs.msdn.com/xna/archive/2008/05/07/announcing-xna-game-studio-3-0-community-technical-preview-ctp.aspx|title=Announcing: XNA Game Studio 3.0 Community Technical Preview (CTP)|date=May 7, 2008|last=Weller|first=David|work=XNA Team Blog|publisher=]}}</ref>
The Zune's casing is made from rubberized plastic. Its controls include a circular controller with five buttons, a menu button to the left, a play/pause button to the right, and a hold switch atop the player next to the headphone port.<ref name="iLounge hands-on">{{cite news|url=http://backstage.ilounge.com/index.php/backstage/comments/Zune-interface-features-detailed/|title=Zune interface, features detailed|last=Horwitz|first=Jeremy|date=]|publisher=iLounge}}</ref> The words "Hello from Seattle" are inscribed on the back of the case, possibly mimicking the message "Designed by Apple in California" on the back of the iPod.<ref>
{{cite web
|url=http://arstechnica.com/reviews/hardware/zune.ars
|title=Microsoft Zune
|publisher=Ars Technica
|first=Nate|last=Anderson
|date=]
}}
</ref> Some believe it was meant as a message to Apple;<ref>
{{cite web
|url=http://seattletimes.nwsource.com/html/businesstechnology/2003259576_brier15.html
|title=Zune sends a message to Apple
|last=Dudley
|first=Brier
|accessdate=2007-03-26
|date=]
|publisher=Seattle Times
}}
</ref> Microsoft calls it simply a greeting.<ref>
{{cite press release
|url=http://www.microsoft.com/presspass/press/2006/nov06/11-13ZuneLaunchPR.mspx
|title=Microsoft’s New Zune Digital Media Player on Store Shelves Tomorrow
|publisher=Microsoft
|date=]
|accessdate=2007-03-26
}}
</ref>


The second and last wave of the second-generation (Zune 16 and 120) released in September 2008, coinciding with the release of the Zune Software 3.0 update. Included in this firmware update was the ability to tag and later purchase songs heard on FM radio, channels which can be customized to deliver suggested songs for the user, the games ] and ] were added, support for ]s from online stores such as ] and others that support ] media files,<ref name="News Center" /><ref>{{cite web|url=http://www.zune.net/en-US/entertainment/audiobooks/default.htm|title=Download audiobooks from sites powered by OverDrive.com, including over 7,500 public libraries|website=Zune|publisher=]|url-status=dead|archive-url=https://web.archive.org/web/20080919025559/http://www.zune.net/en-US/entertainment/audiobooks/default.htm |archive-date=September 19, 2008 }}</ref><ref>{{cite web |url=http://freelibrary.lib.overdrive.com/E653BE24-3DBB-49E1-B666-97481991C9EF/10/270/en/SearchResults.htm?SearchID=21166966 |title=Free Library of Philadelphia Online Audiobook Catalog |access-date=2008-09-17 |archive-date=2020-03-12 |archive-url=https://web.archive.org/web/20200312012937/https://freelibrary.overdrive.com/ |url-status=dead }}</ref> a clock, and changed quicklist functionality. The ability to purchase songs from Zune Marketplace on the device while connected to the Internet via Wi-Fi was also introduced. To help push this feature, Microsoft partnered with ] to allow Zune devices to access its network of over 10,000 wireless hotspots, including those at ] restaurants.<ref>{{cite web |url=http://www.texastechpulse.com/mobilestory.php?storyid=0017411 |title=Wayport Powers Microsoft Zune, McDonalds Service |access-date=November 21, 2008 |publisher=Texas Tech Pulse |date=September 16, 2008 }}</ref>
<nowiki>Insert non-formatted text here</nowiki>--] 00:39, 5 May 2007 (UTC)#REDIRECT ]===Colors===


Zune Pass customers in the United States could also now download 10 tracks to keep per month in addition to the existing subscription-dependent unlimited music downloads.
The consumer edition was initially offered in light black, chocolate brown, and pearl white, which came with a "doubleshot," or translucent glow in a different colour, of blue, green, and clear, respectively.


===Third generation===
The limited edition came in different colours and artwork and were offered in three consecutive months. Red Zunes were put up for auction in various stores in the ] area on October 2006.<ref>{{cite news|url=http://www.engadget.com/2006/10/29/red-union-Zune-up-for-auction/|date=]|publisher=Engadget|title=Red union Zune up for auction|first=Ryan|last=Block}}</ref> Pink and orange Zunes,<ref>{{cite web|url=http://www.zunescene.com/orange-zune/|title=Orange Zune Photos}}</ref> in quantities of 100 each, were randomly inserted into Zune boxes along with a numbered certificate of authenticity.<ref>{{cite web|url=http://Zunecorps.com/?p=243|title=Secret Pink Zune}}</ref><ref>{{cite web|url=http://www.Zuneguy.com/2006/11/pink-Zunes-in-wild.html|title=Pink Zunes in the wild|last=Wittress|first=Bill|date=]}}</ref> These devices were given to the Zune team as ship gifts. They had "Welcome to the Social November 14, 2006" written on the back and came in white packaging featuring Zune artwork then were released on the very same month.<ref>{{cite web|url=http://www.Zuneguy.com/2006/11/ship-gift.html|date=]|title=Ship gift (Pink and Orange Zunes)|last=Wittress|first=Bill|date=]}}</ref><ref>{{cite web|url=http://www.engadget.com/2006/11/15/Zune-in-pink-and-orange/|title=Zune in Pink (and Orange)|date=]|publisher=Engadget|first=Thomas|last=Ricker}}</ref> "Ambassador" artwork Zunes were given to Microsoft's "Zune Master" college-student marketers on December 15, 2006.<ref>{{cite news|url=http://www.zunerama.com/articles_009.php#061223_zune_story|date=]|title=Inside glimpse into Zune Masters|publisher=Zunerama}}</ref>


The first wave of the third-generation (Zune HD 16&nbsp;GB and 32&nbsp;GB) released in September 2009. On the same day, the 4.0 software update of the desktop software was released to support the new devices.<ref>{{cite web
Cesar Menendez from the Microsoft Zune team confirmed Pink Zune availability around mid-May for a limited edition production run of 100,000 units.<ref>{{cite news|url=http://zuneinsider.com/archive/2007/04/07/pink-photo.aspx|title=Pink Photo|date=]|first=Cesar|last=Menendez|publisher=Zune Insider}}</ref> In the same month, as of Friday, April 13, 2007, the Pink Zune was first available on several online stores.<ref>{{cite web|url=http://www.ebgames.com/gs/zune/zune.asp?cookie%5Ftest=1&|title=Microsoft Zune|publisher=EBgames.com}}</ref>
|url=http://news.cnet.com/8301-17938_105-10352838-1.html
|title=Zune 4.0 software is live, Zune HDs rejoice
|date=September 15, 2009
|work=]
|publisher=]
|first=Donald
|last=Bell
|access-date=September 17, 2009}}</ref> In addition, it became possible for Zune Pass subscribers to stream tracks through a computer's web browser.<ref>{{cite web|url=http://www.zune.net/en-us/press/2009/0915-zunelaunch.htm|title=Microsoft introduces a powerful new Zune media player, PC software and online services|access-date=September 18, 2009|date=September 15, 2009|work=Zune|publisher=]|url-status=dead|archive-url=https://web.archive.org/web/20090922190908/http://www.zune.net/en-us/press/2009/0915-zunelaunch.htm|archive-date=September 22, 2009}}</ref> Zune 4.0 also supports internet radio streams but this feature is disabled by default and can only be enabled by a third-party patch.<ref>{{cite web|url=http://www.withinwindows.com/2009/09/28/tinkering-with-zune-4-0-enabling-the-unfinished-radio/|archive-url=https://web.archive.org/web/20110718070449/http://www.withinwindows.com/2009/09/28/tinkering-with-zune-4-0-enabling-the-unfinished-radio/|url-status=dead|archive-date=July 18, 2011|title=Tinkering with Zune 4.0, enabling the unfinished "Radio"|access-date=September 28, 2009}}</ref> This device release marked the first time Zune firmware was released for the Zune line that did not provide new features for older models. These models were given a firmware update as version 3.2.


The second and last wave of the third-generation (Zune HD 64&nbsp;GB) released in April 2010. The same day, desktop and firmware updates introduced SmartDJ and codec features. The firmware update brought picks and improved the TV-out experience on the Zune HD.<ref>{{cite web | url=http://www.zunited.net/content.php?167-Zune-4-5-Announced | title=Zune 4.5 Announced | access-date=March 18, 2010 | archive-url=https://web.archive.org/web/20100407103208/http://zunited.net/content.php?167-Zune-4-5-Announced | archive-date=April 7, 2010 | url-status=dead}}</ref>
See ] for color additions information.


From Summer 2010, ] started to offer Zune in-flight audio by means of 21 playlists that are very similar to the Zune Channels offered on the Zune Marketplace.<ref>{{cite web|url=https://www.engadget.com/2010/06/03/united-airlines-offers-up-zune-inflight-audio-no-actual-zunes/ |title=United Airlines offers up 'Zune inflight audio,' no actual Zunes |work=]|publisher=] |date=June 3, 2010 |access-date=2011-07-27}}</ref> Each channel offers up to 3 hours of unique programming ranging from classic rock, contemporary pop, opera, electronica, piano jazz, and others.<ref>{{cite web |last=Bell |first=Donald |url=http://reviews.cnet.com/8301-12519_7-20006673-49.html |title=Zune set to fly the friendly skies &#124; MP3 Insider – CNET Reviews |work=] |publisher=] |date=2010-06-03 |access-date=2011-07-27 |archive-date=2011-11-19 |archive-url=https://web.archive.org/web/20111119140508/http://reviews.cnet.com/8301-12519_7-20006673-49.html |url-status=dead }}</ref>
===Software===


=== Discontinuation of Zune hardware ===
Zune's operating system is based on ] ] for ] and uses a ] like the ] found on the ]. It ] the ] format for images, the ] format for video, and these audio formats: ], ] (.mp4), ] Pro (2-channel), and ] Standard. Like iTunes, the ] will transcode, or convert, some other media formats to native ones; e.g., from ] video to ] video.<ref>{{cite web|url=http://www.zune.net/en-us/support/howto/start/providecontent.htm#section5|title=Encoding content for Zune|publisher=Microsoft}}</ref> Unlike iTunes, the Zune Software cannot automatically download audio or video ]s when alerted by a ]. But the device can play podcast files that are unprotected and in a natively supported format.
On March 15, 2011, Microsoft announced that no new Zune hardware players would be developed, although existing models would remain for sale. The Zune had failed to capture significant market share after five years against the Apple iPod, and a recent study by NPD Group indicated that the Zune did not make the list of the five best-selling portable music players in the U.S. The iPod has been more successful because of simplicity and had better ratings. It has also been suggested that there is a much larger trend that standalone music players were giving way to smartphones with personalized, app-driven music.<ref>{{cite web|url=http://www.hypebot.com/hypebot/2011/03/microsoft-zune-discontinued-amidst-falling-demand.html |title=Microsoft Zune Discontinued Amidst Falling Demand |publisher=hypebot |date=2011-03-14 |access-date=2013-02-04}}</ref>


On October 3, 2011, Microsoft announced the discontinuation of all Zune hardware, encouraging users to transition to Windows Phone. Later, the announcement was removed and a Zune Support Team member tweeted that the page was added to the website in error.<ref>{{cite web|author=George Ponder |url=http://www.wpcentral.com/rising-ashes-zune-hd-still-lives |title=Rising from the ashes, the Zune HD still lives? |work=Windows Mobile|publisher=Mobile Nations |date=2011-10-05 |access-date=2013-02-04}}</ref><ref>{{cite web|author=Sheeds |url=http://www.wpdownunder.com/?p=2743 |title=Zune Hardware stay of execution…..Officially? |publisher=Wpdownunder.com |access-date=2013-02-04|url-status=dead|archive-url=https://web.archive.org/web/20111008045915/http://www.wpdownunder.com/?p=2743|archive-date=October 8, 2011}}</ref> Finally, despite previous denials, the original announcement of the Zune hardware's discontinuation was restored to the Zune Support site.<ref>{{cite web|url=http://www.zune.net/en-US/support/zuneplayers/supportzuneplayers.htm|title=Zune player support and service – Zune.net – Zune players|date=8 October 2011|url-status=dead|archive-url=https://web.archive.org/web/20111008064358/http://www.zune.net/en-US/support/zuneplayers/supportzuneplayers.htm|archive-date=8 October 2011}}</ref><ref>{{cite web|author=Surur |url=http://wmpoweruser.com/zune-hd-and-others-officially-dead-after-all-despite-denials |title=Zune HD and others officially dead after all, despite denials |publisher=Wmpoweruser.com |date=October 4, 2011 |access-date=2013-02-04}}</ref>
The Zune's ] has sections for ''music'', ''video'', ''pictures'', ''radio'', ''community'', and ''settings'', using a "twist interface" that provides "two-dimensional navigation" for scrolling though items with its ].<ref>{{cite web
|url=http://www.oreillynet.com/mac/blog/2007/01/a_half_dozen_lessons_that_appl.html
|title=A Half Dozen Lessons that Apple should take from the Zune|date=]|publisher=O'Reilly Media|first=Erica|last=Sadun
}}</ref> In the music section, users can add songs to a quick playlist without reconnecting to the desktop software. In the picture section, the background can be personalized to any image as ]. In the radio section, users can receive and play FM radio internally, with North American, Japanese, and European tuning ranges and show song information on supported FM stations. In the community section, users can broadcast user profile and current activity to others nearby. In the setting section, users can control backlight settings and output analog TV in with purchase of a separate connection.


== On other Microsoft products ==
<div align="center">
{|class="wikitable" style="font-size:90%;"
!Version
!Date
!Description
|-
|1.0 (193) || <center>-</center> || device default
|-
|1.1 (322) || ] || Improved performance. Added menu item "community," which allows the user to search for nearby Zunes, see their status, and transfer music and pictures.
|-
|1.2 (434) || ] || Fixed compatibility with ], and improved browsing performance and a few other things.{{Fact|date=April 2007}}
|-
|1.3 (482) || ] || Prevents the FM tuner from draining the battery while the device is sleeping. Fixed a bug that caused music from the Zune Marketplace to skip. Improved device detection and syncing.<ref>{{cite news|url=http://www.engadget.com/2007/03/28/microsoft-zune-v1-3-firmware-is-out/|title=Zune firmware update v1.3 is out|publisher=Engadget|date=]}}</ref>
|}
</div>


=== Xbox 360 ===
Updates to the Zune's software added sharing features (send, community, list nearby Zune users) as described in FCC filings.<ref>{{cite web|url=http://www.appleinsider.com/article.php?id=1993|title=Clunky-looking Microsoft Zune player revealed in filing|date=2006-08-25|publisher=AppleInsider}}</ref><ref>{{cite web|url=http://www.engadget.com/2006/11/15/zune-review/|title=Zune review|publisher=Engadget|date=2006-11-15|accessdate=2007-05-05}}</ref> Firmware 1.1 allowed device to inherit sharing capabilities described by ] Pyxis. Early ]s patched ].
In Autumn 2009, movies and TV shows became available through streaming or download through Zune Video Marketplace on Xbox 360.<ref>{{cite web|url=http://www.technewsworld.com/story/Microsoft-Sharpens-the-Picture-for-Zune-HD-67176.html?wlc=1243478528 |title=Technology News: Handheld Devices: Microsoft Sharpens the Picture for Zune HD |publisher=Technewsworld.com |date=May 27, 2009 |access-date=2011-07-27}}</ref> On November 4, 2010, the music portion of the Zune Marketplace was brought to Xbox. This coincided with the launch of the ], and Kinect owners can navigate the application menus using hand gestures, without a controller. Users must have a Zune Pass subscription to play music in the application, and only Zune Pass content is available. Locally saved music must still be played through the Xbox's native media library.


=== Microsoft mobile phones ===
===Sharing===
Starting with the ] ONE and KIN TWO mid 2010, the Zune music services and features from the Zune HD became available on Microsoft's mobile phones. Shortly following the failure of the KIN line, ] released and included the same Zune music app that was present on KIN. December of that same year, the rerelease of the KIN phones (whose names were denoted simply with "m" as ONEm and TWOm) yet again included the Zune music app, though the phones themselves were now ] instead of smartphones. Each of these first generation Windows Phone smartphones were supported by the Zune desktop software in addition to the Zune devices.


Microsoft announced and released new versions of the Zune devices once a year until 2010. In March 2011, ] published an article<ref name="urlMicrosoft Said to Stop Releasing Zune as Demand Ebbs – Bloomberg">{{cite web| url =https://www.bloomberg.com/news/2011-03-14/microsoft-said-to-stop-releasing-new-zune-models-as-demand-ebbs.html| archive-url =https://web.archive.org/web/20110316154354/http://www.bloomberg.com/news/2011-03-14/microsoft-said-to-stop-releasing-new-zune-models-as-demand-ebbs.html| url-status=dead| archive-date =2011-03-16| title =Microsoft Said to Stop Releasing Zune as Demand Ebbs| author =Bass D| date =2011-03-14| publisher =Bloomberg| access-date =2011-03-17}}</ref> claiming that Microsoft would stop introducing new versions of the Zune music and video player. The article has been widely quoted over the Internet and by news agencies. However, a Microsoft representative for Zune ] denied this rumor saying that the Windows Phone platform introduction should be considered to be the annual Zune update for 2010.<ref name="urlZune Is Not Dead: Dave McLauchlan’s Statement | Anything But iPod">{{cite web |url=http://anythingbutipod.com/2011/03/zune-is-not-dead/ | title = Zune Is Not Dead: Dave McLauchlan's Statement &#124; Anything But iPod | author = Devereux W | date = 2011-03-15 | publisher = anythingbutipod.com | quote = Dave McLauchlan, Senior Business Development Manager for Zune: We have nothing to announce about another Zune device — but most recently have introduced Zune HD to Canada via the Zune Originals store and remain committed to supporting our devices in North America | access-date = 2011-03-17 |url-status=dead|archive-url=https://web.archive.org/web/20110316175659/http://anythingbutipod.com/2011/03/zune-is-not-dead/|archive-date=March 16, 2011}}</ref>
Zune ]s music, videos, and pictures to a ] via ] or from the Zune Software via a home network. Its Wi-Fi (wireless sharing capabilities) is limited to transferring audio, playlists and pictures with other Zunes up to 30 feet away. Images are transferred from one Zune to another without restriction, but songs either expire after three plays or three days, whichever comes first, unless obtained from the Zune Marketplace online store. Recipients cannot re-send music or audio files, but can save the names of expired songs for later purchase. Many songs downloaded from the Zune Marketplace cannot be shared: those record companies flag as non-distributable.<ref>{{cite web|url=http://www.Zune.net/en-us/support/howto/ZunetoZune/sharesongs.htm|title=How-To - Share Audio Files Zune to Zune|publisher=Microsoft}}</ref> Both the device and marketplace protect content using a digital rights management system — ] (WMDRM) — incompatible with other DRM systems and not part of the ] platform or program.<ref name="jkim001">{{cite web|url=http://reviews.cnet.com/Zune_30GB_black/4505-6490_7-32068976.html|title=Zune (30GB, black) Reviews|date=]|first=James|last=Kim|publisher=CNET}}</ref><ref name="cdm001" /> Multimedia content is transferred though ] (MTP); however, its proprietary MTP extensions place an interoperability barrier between the Zune and previous MTP-based software and services.


All Windows Phone devices include capacitive ] screens, FM radios, ], and certain other features included on the Zune HD. The user interface of the Zune devices, particularly the Zune HD, served as the inspiration for the user interface of Windows Phone. Microsoft refers to the design language of this user interface as ] and continued to use it in their products moving forward from Zune HD. (Products with elements of Metro: ] & ], ], ], ], ], ], ], ], ] and S/X, and ].)
===Model===

On October 11, 2010, Microsoft released Zune software v4.7, which supports syncing of Windows Phone 7 devices with a Windows PC.<ref>{{cite web |url=http://www.zuneboards.com/?p=vB54239 |title=Zune Boards |publisher=Zune Boards |date=2011-07-19 |access-date=2011-07-27 |archive-date=2011-07-19 |archive-url=https://web.archive.org/web/20110719161745/http://www.zuneboards.com/?p=vB54239 |url-status=dead }}</ref> Zune software was then succeeded as a desktop sync app by the Windows Phone App for Windows Phone 8.

== Comparison of Zune devices ==
{{Main|Zune 30|Zune 4, 8, 16|Zune 80, 120|Zune HD}}

The first Zune model, the ], was released in the USA on November 14, 2006, featuring a capacity of 30 gigabytes, FM radio, and a 3-inch screen. The Zune 30 was initially available in black, brown and white. Retail packages contained a pair of basic earbuds, a USB sync cable, a small drawstring pouch, a start-up CD, documentation and a 14-day free trial of the premium Zune Pass streaming service.

The ] was announced on October 2, 2007,<ref>{{cite news|url=http://www.mp3newswire.net/stories/7002/zune-gen2.html|title=Zune 2 Unveiled|first=Richard|last=Menta|date=October 3, 2007|publisher=MP3 Newswire|access-date=October 3, 2007}}</ref> along with the smaller ] and ] to compete with Apple's ] line. These were to be known as the second generation of Zune devices. The Zune 80 featured a 3.2-inch screen, while the Zune 4 and 8 come with a 1.8-inch screen. Both come with a new touchpad-style input device ("squircle") and new software. Additional file support for ] and ] formats was also included, whereas the older Zune 30 requires these formats to be transcoded to WMV prior to sync. The ability to sync wirelessly (automatically if connected to a power supply), podcast support, and an upgraded song-sharing licensing became available on all models. The new software also allowed a Zune device to communicate with other Zune devices to share pictures and songs. A free firmware update added the new software features to the original Zune 30, and was released on November 13, 2007.<ref>{{cite web|title=Microsoft's new Zunes: officially in 80, 8, and 4&nbsp;GB sizes|url=https://www.engadget.com/2007/10/02/microsofts-new-zunes-officially-in-80-8-and-4gb-sizes/|work=]|publisher=]|date=October 2, 2007|first=Ryan|last=Block}}</ref>
The Zune 80 came bundled with a USB connection cord and premium headphones. The Zune 4 and 8 come with a USB connection cord and basic headphones.

The ], the original Zune music player, has a 30&nbsp;GB hard drive, 3-inch screen, and a simple directional pad for menu navigation. The second generation of Zune devices includes the Zune 4, 8, 16, 80 and 120. The Zune 4, 8, and 16 are smaller in size and have 4&nbsp;GB, 8&nbsp;GB, and 16&nbsp;GB of flash memory respectively. All second generation Zunes have a ] instead of the original directional pad that was included on the Zune 30. Microsoft released an upgrade to the software/firmware for all Zune models, including the Zune 30.

On May 26, 2009, Microsoft announced the Zune HD, the first Zune with touch screen. The Zune HD has ] and the ability to display video in ] through a docking station (sold separately). The screen is multi-touch enabled and uses gestures such as swiping and pinching throughout the player. The device comes with 16&nbsp;GB, 32&nbsp;GB, or 64&nbsp;GB of flash memory. The screen is ], 3.3 inches, and has a 480×272 16:9 resolution. Also included are Wi-Fi, a custom ] browser, and an accelerometer.

=== Preloaded content ===
Zune devices featured preloaded audio and video content from various artists, including ], ], ], ], and ]. Limited edition, promotional, and employee-gift Zune devices also featured unique content of varying kinds (i.e. pictures, videos, music, and/or audio/video podcasts).

=== Specifications ===
{| class="wikitable" {| class="wikitable"
! Zune Model|| ] || ] || ] || ] || style="width:14%" | ] || style="width:14%" | ]<ref>{{cite web|url=http://www.insidethecircle.net/2008/08/zune120-confirmed.html|title=Zune120 Confirmed|date=August 24, 2008|url-status=dead|archive-url=https://web.archive.org/web/20080915094645/http://www.insidethecircle.net/2008/08/zune120-confirmed.html|archive-date=September 15, 2008}}</ref> ||] 16<ref name=":0">{{cite web|url=http://www.zune.net/en-us/press/2009/0526-zunehd.htm|title=Microsoft Confirms New Zune HD Portable Media Player|access-date=June 25, 2009|work=Zune|publisher=]|url-status=dead|archive-url=https://web.archive.org/web/20090530073559/http://www.zune.net/en-us/press/2009/0526-zunehd.htm|archive-date=May 30, 2009}}</ref>
!] 32<ref name=":0" />
!] 64<ref name=":0" />
|- |-
!Released
! Image
|November 14, 2006
! Capacity
| colspan="2" |November 13,
! style="width:60%" | Changes Introduced
2007
! Connection
|September 16, 2008
! Original Release Date
|November 13, 2007
! Launch Price (])
|September 16, 2008
| colspan="2" |September 15, 2009
|April 9, 2010
|- |-
! style="width:12%" | Size
| align="center" | ]
| 6.1&nbsp;cm&nbsp;× 11.2&nbsp;cm&nbsp;× 1.5&nbsp;cm || colspan="3" |4.1&nbsp;cm&nbsp;× 9.1&nbsp;cm&nbsp;× 0.8&nbsp;cm || colspan="2" | 6.1&nbsp;cm&nbsp;× 10.8&nbsp;cm&nbsp;× 1.3&nbsp;cm|| colspan="3" |5.27&nbsp;cm&nbsp;× 10.21&nbsp;cm&nbsp;× 0.89&nbsp;cm<ref name="zunehdmsstore">{{cite web|url=http://store.microsoft.com/microsoft/Zune-HD-32/product/41941DC9|title=Zune HD 32 – Buy from Microsoft Store|access-date=August 13, 2009|url-status=dead|archive-url=https://web.archive.org/web/20090814234044/http://store.microsoft.com/microsoft/Zune-HD-32/product/41941DC9|archive-date=August 14, 2009}}</ref>
| 30 GB
| <span style="color:#969616">''First release.''</span> Available in white, black, and brown with limited edition colours orange and pink.
| USB, Wi-Fi
| USA- November 14<sup>th</sup>, 2006
| $249.99
|- |-
!Codename (From "Name that Zune")
| align="center"|
| Keel || colspan="3" |Scorpius || colspan="2" | Draco|| colspan="3" | Pavo
| 30 GB
|-
| New shade of pink.
!Weight
| USB, Wi-Fi
| 158.8&nbsp;g || colspan="3" |47&nbsp;g || colspan="2" | 127.6&nbsp;g|| colspan="3" | 73.7&nbsp;g<ref name="zunehdmsstore" />
| USA- April 16 2007
|-
| $249.99
!Screen
|}
|7.6&nbsp;cm (3") (240×320 ]s) || colspan="3" | 4.6&nbsp;cm (1.8") (240×320 pixels)|| colspan="2" | 8.1&nbsp;cm (3.2") (240×320 pixels)|| colspan="3" |8.4&nbsp;cm (3.3") (480×272 pixels)
|-
!Storage
| 30&nbsp;GB ]
''<small>(Upgradable up to 128&nbsp;GB with either an HDD or SSD)</small>''
| 4&nbsp;GB ] || 8&nbsp;GB ] || 16&nbsp;GB ] || 80&nbsp;GB ]
''<small>(Upgradable up to 128&nbsp;GB with either an HDD or SSD)</small>''
| 120&nbsp;GB ]
''<small>(Upgradable up to 128&nbsp;GB with either an HDD or SSD)</small>''
| 16&nbsp;GB ]<ref name="zunehdpricesgiz">{{cite web|url=https://gizmodo.com/5334331|title=Zune HD Prices Leaked: 16&nbsp;GB for $220, 32&nbsp;GB for $290|date=August 10, 2009|work=]|publisher=]}}</ref>
|32&nbsp;GB ]<ref name="zunehdpricesgiz" />
|64&nbsp;GB ]<ref name="zunehdpricesgiz" />
|-
!]
| Zune-to-Zune, sync with computer / wireless network /
wireless multiplayer gaming /


wireless shopping from Zune
===Specifications===
* ''Volume'': 4.4 × 2.4 × 0.58 ] (11.2 × 6.1 × 1.4 ])
* ''Weight'': 5.6 ] (158.8 ])
* ''Screen'': 3 ] (7.62 cm) ] ], 320×240 pixel resolution, 65k colours (])
* ''Hard disk'': 30 GB hard disk, ] short FF 1.8 inches<ref>{{cite web|url=http://www.toshiba-europe.com/storage/manual_tec.asp?model=MK3008GAL|title=MK3008GAL|publisher=Toshiba}}:Toshiba MK3008GAL</ref>
* ''Wi-Fi'': Zune-to-Zune compatible only; ]],],] (]|]); ],] (])<ref>{{cite news|url=http://translate.google.com/translate?hl=en&sl=ja&u=http://www.keystream.co.jp/news/20060206.php&sa=X&oi=translate|publisher=KeyStream|title=The IEEE802.11b/g high data rate wireless LAN chip set which realized ultra low POWER consumption (0.25mW in POWER Save Mode) is produced commercially.|date=]}}: KeyStream (KS3021 / KS7010)</ref><ref>{{cite news|url=http://news.com.com/2100-1041_3-6109667.html|title=Microsoft's Zune aims to be social butterfly|last=Fried|first=Ina|date=]|publisher=CNET}}</ref>
* ''TV out'': ], ], ] (] 7)<ref>{{cite web|url=http://www.focussemi.com/products/fs455.html|title=FS•45X Family|publisher=Focus Enhancements}}: Focus FS456 (FS456LF)</ref>
* ''USB'': ] 1.1, 2.0<ref>{{cite web|url=http://www.nxp.com/pip/ISP1504ABS.html|title=ISP1504A; ISP1504C; ULPI Hi-Speed Universal Serial Bus On-The-Go transceiver|publisher=NXP Semiconductors}}: Philips (ISP1504)</ref>
* ''Radio'': ] MHz FM, ], ]<ref>{{cite web|url=http://www.silabs.com/tgwWebApp/public/web_content/products/Broadcast/Radio_Tuners/en/Si4700-01.htm|title=Si470x FM Radio Tuners|publisher=Silicon Laboratories}}:Silicon Labs Si4701 (4701A15)</ref>
* ''Battery'': Rechargeable ], 3.7 ], 800 mAh<ref>(G71C0006Z110)</ref>
#''Discharge'': 13-14 ] music (on-off Wi-Fi), 4 ] video<ref>{{cite web|url=http://www.engadget.com/2006/09/17/Zune-battery-life-12-hours-music-3-5-hours-video/|title=Zune battery life: 12 ] music, 3.5 ] video|date=]|publisher=Engadget|last=Block|first=Ryan}}</ref>
#''Charge'': 2-3 ] (90%-full)<ref>{{cite web|url=http://www.zune.net/en-us/meetzune/techspecs/player.htm|title=Technical Specifications: Zune|publisher=Microsoft}}</ref>
* ''CPU and display controller'': ] i. MX31L processor with ], ], ]<ref>{{cite web|url=http://www.freescale.com/webapp/sps/site/overview.jsp?nodeId=02XPgQ821729733642&tid=WMSG200506VANITYIMX31|title=i.MX31 Multimedia Applications Processors|publisher=Freescale}}:(SCIMX31LVKM5 / 3L38W / CTAU0629)</ref>
* ''RAM'': 64 ], 512-] Mobile ], 133 ], 90 mA<ref>{{cite web|url=http://www.samsung.com/products/semiconductor/MobileSDRAM/MobileSDRSDRAM/512Mbit/K4M51323PC/K4M51323PC.htm|title=K4M51323PC|publisher=Samsung}}: (K4M51323PC-DG75)</ref><ref name="happymac001">{{cite web|url=http://www.happymac.ch/happyMacEN/News/1C1515C1-A47C-4ADD-8A16-9B3A21C9AA5A.html|title=Inside Zune - the hardware}}</ref>
* ''Flash memory'': 2 ] ], 1Mx16 boot block, 3.3 ]<ref>{{cite web|url=http://download.intel.com/design/flcomp/datashts/29064523.pdf|title=Intel® Advanced+ Boot Block Flash Memory (C3) Datasheet|publisher=Intel}}:(PH28F160C3TD)</ref>
* ''Bus switch'': Low voltage octal ] bus switch<ref>{{cite web|url=http://focus.ti.com/docs/prod/folders/print/sn74cbtlv3245a.html|title=Low-Voltage Octal FET Bus Switch - SN74CBTLV3245A - TI Product Folder|publisher=Texas Instruments}}:(CL245 / SN74CBTLV3245A)</ref>
* ''ATA driver'': 8-bit bus transceiver/driver<ref>(P003 / 620A5)</ref>
* ''Audio'': 24-bit ], 48 ] (max), 0.9 ]<ref>{{cite web|url=http://www.wolfsonmicro.com/products/WM8978/|title=WM8978 - CODEC with speaker driver|publisher=Wolfson Microelectronics}}: (WM8978G)</ref>
* ''Audio and power manager'': 16-bit ], 44.1 ]<ref>{{cite web|url=http://www.freescale.com/webapp/sps/site/prod_summary.jsp?code=MC13783&nodeId=01J4Fs4881|title=MC13783 : Power Management and Audio Component|publisher=Freescale}}: Freescale MC13783</ref>


devices as of September 16, 2008 (with ] update)
===Preloaded content===
| colspan="5" | Zune-to-Zune, sync with computer / wireless network / wireless multiplayer gaming / wireless shopping from Zune devices as of September 16, 2008|| colspan="3" | Sync with computer / wireless network / wireless multiplayer gaming / Access to a
The device comes with the following songs, videos, and images. These can be erased upon ].<ref>
Wi-Fi Zune Marketplace / Web browsing
{{cite press release
|-
|url=http://www.microsoft.com/presspass/press/2006/sep06/09-28ZunePricingAvailabilityPR.mspx
!Colors
|title=Microsoft PressPass Press Release |date=]
| Black, brown, white, pink, red,
|accessdate=2006-09-28
magenta, orange
|publisher=Microsoft
| colspan="3" | Black, green, red, pink, blue
}}</ref>
<small>''(4&nbsp;GB blue via all means,''</small>


<small>''8&nbsp;GB blue in retail only, 16&nbsp;GB''</small>
; Audio tracks :
:{|class="wikitable" style="font-size:90%;"
!Title
!Artist(s)
!Label
|-
|"Wicked Gil"||]||]
|-
|"The Mating Game"||]||]
|-
|"Alala (Microsoft edit)"||]||]
|-
|"At the End of the Sky (edit)"||]||]
|-
|"]"||]||]
|-
|"Signs of Life"||]||]
|-
|"Can't Let Go" || ]||]
|-
|"Stay" || ] || ]
|-
|"Tell Me Tell Me" || ] || ]
|-
|"Open Book" || ] ||]
|-
|"A Pillar of Salt" ||] || ]
|}


''<small>blue via Zune Originals only)</small><ref name="zunecolors">{{cite web|year=2008|title=Compare Devices|url=http://www.zune.net/en-us/products/compare.htm|url-status=dead|archive-url=https://web.archive.org/web/20080220104507/http://www.zune.net/en-us/products/compare.htm|archive-date=February 20, 2008|access-date=March 19, 2008|publisher=]}}</ref>''
; Music videos :
:{|class="wikitable" style="font-size:90%;"
!Title
!Artist(s)
!Label
|-
|"]" ||] ||]
|-
|"1.618" ||] ||DTS Entertainment
|-
|"Red Hot Drops" ||] ||]
|-
|"True Skool" ||]<br /><small>(featuring ])</small> ||]
|-
|"]" ||] ||]
|-
|"Live: The Wind That Blew My Heart Away" ||] ||]
|-
|"]" ||] ||]
|-
|"]" ||] ||]
|-
|"Keep Me Home" ||Kraak & Smaak<br /><small>(featuring Dez.)</small> ||]
|-
|"Live: The Snowy Parts of Scandinavia" ||] ||]
|-
|"]" ||]<br /> <small>(featuring ])</small> ||]
|-
|"]" ||] ||]
|}


<small>''(16&nbsp;GB black is glossy finish only &''</small>
; Short films :
:{|class="wikitable" style="font-size:90%;"
!Film
!Company
!Sport
|-
|"A New York Skateboarding Minute" ||5 Boro ||Skateboarding
|-
|"Kranked -- Progression" ||Radical Films ||Mountain Biking
|-
|"The North Face" ||] ||Skiing/Snowboarding
|}


<small>''4/8GB black is mate finish only)''</small>
; Images : The device initially came with 12 classic rock posters from Art of Modern Rock,<ref>{{cite web|url=http://www.artofmodernrock.com|title=Art of Modern Rock}}</ref> 8 pictures of Records and DJs, and pictures of graffiti art.
| Black, red
''<small>(Red previously available only as a Valentine's Day promotion, but later as via Zune Originals)</small><ref name="zunecolors" />''
| Black,<ref>{{cite web|url=http://www.istartedsomething.com/20080818/fcc-approves-microsofts-unreleased-120gb-zune/|title=FCC approves Microsoft's unreleased 120&nbsp;GB Zune|date=18 August 2008|access-date=August 23, 2008}}</ref> red, blue
<small>''(Blue available via Zune Originals only)''</small>
| colspan="3" | Black, platinum, red, blue, green, purple, and magenta.
<small>''(Platinum 32&nbsp;GB, black 16&nbsp;GB, and all sizes of red/blue/green/purple/magenta available via Zune Originals only.)''</small>
|-
!Official Model Numbers
|Black (1089)
White (1090)


Brown (1091)
===Accessories===
The Zune comes with earphones, USB data cable, and carrying bag. Accessories sold separately include:
* Charging devices (car adapter, AC wall-socket adapters, external battery).
* I/O adapters (A/V composite, FM transmitters, headphones, USB data cable).
* Docks (charging, multimedia large speaker, vertical hands-free assist).
* Protection (glass screen protection, hardened/cushioning material case protection).
* Carrying cases (standard issue, armband type).
* Replacement parts and upgrades (battery, hard drive, LCD, etc.).


Pink (1092) <ref name="zunecolors" />
Among the firms that make Zune accessories are ], ], ] Corp., Digital Lifestyle Outfitters (DLO), Dual Electronics, ], ] and ], Integrated Mobile Electronics, Jamo International, ] Audio Technologies, ], ] Products Inc., Speck, ] Group International Inc. and VAF Research.<ref>{{cite press release
|url=http://www.microsoft.com/presspass/press/2006/sep06/09-14ZuneUnveilingPR.mspx
|title=Microsoft’s Zune Delivers Connected Music and Entertainment Experience
|date=]
|publisher=Microsoft
}}</ref> Some accessories carry the ''Designed for Zune'' logo.<ref>
{{cite news
|url=http://www.cliczune.com/2006/09/designed_for_zu.html
|title=Designed for Zune Logo
|last=Dion
|first=Stephane
|publisher=cliczune.com
}}
</ref>


Red (1093)
==Zune Software==
]


Magenta (?)
'''Zune Software''' functions as management software for the device and library and as a ] to the ]. As a modified version of ], with additional ] decoders for ], ] and ], it supports the following formats — for audio: ] (.mp3), ] (Low complexity) (.mp4,.m4a,.m4b,.mov), ] (.wma); for video: ] (.mp4,.m4v,.mov), ] (.mp4,.m4v,.mov), ] (.wmv), ] (.asf); and for still images: ] (.jpg). It ]s music, pictures, and videos to the device. It ] files to the ]. It organizes the media in its library and allows users to add to the library by ] from ]s and to organize the ]. It can automatically pull down album art and metadata tag data for all content in the library. There is also an inbox feature in the desktop client software as well on the device, which keeps track of ] music (for later purchase) as well as songs swapped with other Zune users.


Orange (?)
The current version of the software is 1.3 (1.3.5728.0) released along side firmware update.
|1124
|1125
|1143
|1126
|1376
|1395
|1402
|1449
|-
!]
| Magenta,<ref>{{cite web|title=Zune in pink (and orange)|url=https://www.engadget.com/2006-11-15-zune-in-pink-and-orange.html|access-date=2021-12-10|website=Engadget|date=15 November 2006 |language=en-US}}</ref> Orange<ref>{{cite web|date=2006-12-22|title=A $750 Orange Zune? No Thanks!|url=https://www.slashgear.com/a-750-orange-zune-no-thanks-223076/|access-date=2021-12-10|website=SlashGear|language=en-US}}</ref><ref>{{cite web|title=Orange Zune Photos|url=http://www.zunescene.com/orange-zune/|url-status=dead|archive-url=https://archive.today/20130111121205/http://www.zunescene.com/orange-zune/|archive-date=January 11, 2013|access-date=February 18, 2008}}</ref><ref>{{cite web|title=Zune oddnesses: Zune pretty in pink; Zune on a Mac|url=https://www.engadget.com/2006-11-28-zune-oddnesses-zune-pretty-in-pink-zune-on-a-mac.html|access-date=2021-12-10|website=Engadget|date=28 November 2006 |language=en-US}}</ref>
] Brown<ref>{{cite web|url=http://zuneinsider.com/archive/2007/08/07/exclusive-halo-zune-for-military-personnel.aspx|title=Exclusive Halo 3 Zune for Military Personnel|date=August 6, 2007|access-date=February 22, 2008|url-status=dead|archive-url=https://web.archive.org/web/20091219192602/http://zuneinsider.com/archive/2007/08/07/exclusive-halo-zune-for-military-personnel.aspx|archive-date=December 19, 2009}}</ref>


Halo 3 Black<ref>{{cite web|date=May 16, 2007|title=Zune – Halo 3 Edition Unboxed|url=http://zuneinsider.com/archive/2007/05/16/zune-halo-3-edition-unboxed.aspx|url-status=dead|archive-url=https://web.archive.org/web/20100212205435/http://zuneinsider.com/archive/2007/05/16/zune-halo-3-edition-unboxed.aspx|archive-date=February 12, 2010|access-date=February 22, 2008}}</ref>
==Zune Marketplace==


Red


Pink
'''Zune Marketplace''' is an ] that integrates with the device. It offers more than three million songs that may be downloaded in protected WMA format for a per-song fee. Payment is through a system called ], in which users prepay $5 for a block of 400 points that can be applied to downloads at 79 points per song. This works out to about $1 per song; cost and minimum purchase varies with foreign currency ] and ].


Pink '']'' with Diamonds<ref>{{cite web|url=http://www.zune.net/en-us/products/zune30gb/nylon.htm |title=Zune 30&nbsp;GB Nylon Edition |access-date=February 18, 2008 |archive-url=https://web.archive.org/web/20080116210641/http://www.zune.net/en-us/products/zune30gb/nylon.htm |archive-date=January 16, 2008 |url-status=dead }}</ref>
Somewhat fewer songs are available through the US$14.99-per-month subscription called a "Zune Pass." Songs downloaded under this service can only be burned to CD for an extra fee, and unburned songs become unplayable when the subscription lapses.<ref>{{cite news|url=http://www.engadget.com/2006/09/14/Zune-marketplace-to-keep-your-Zune-player-happy/|title=Zune Marketplace To Keep Your Zune Player Happy|date=]|publisher=Engadget|first=Cyrus|last=Farivar}}</ref>


]<ref>{{cite web|url=http://www.zune.net/en-us/products/zune30gb/wisinyyandel.htm |title=Zune 30&nbsp;GB Wisin & Yandel edition |access-date=February 18, 2008 |archive-url=https://web.archive.org/web/20080120015932/http://www.zune.net/en-us/products/zune30gb/wisinyyandel.htm |archive-date=January 20, 2008 |url-status=dead }}</ref>
Music on the marketplace is provided by the ]: ], ], ], and ]. It is also provided by small music labels.
|
|Gold 8&nbsp;GB,<ref name="goods">{{cite web|last=Tzounopoulos|first=Kostas|date=December 3, 2007|title=Zune 2 "Goods" Limited Edition|url=http://www.zune-online.com/news/zune/zune-2-goods-limited-edition.html|archive-url=https://web.archive.org/web/20100407081515/http://www.zune-online.com/news/zune/zune-2-goods-limited-edition.html|url-status=live|archive-date=April 7, 2010|access-date=December 10, 2021|website=Zune-Online}}</ref> and Black ] 8&nbsp;GB<ref>{{cite web|last=Protalinski|first=Emil|date=April 18, 2008|title=Exclusive Allen Iverson Reebok shoes and Zune coming in June|url=https://arstechnica.com/journals/microsoft.ars/2008/04/18/exclusive-allen-iverson-reebok-shoes-and-zune-coming-in-june|access-date=August 27, 2008|work=Ars Technica|publisher=Conde Nast}}</ref>
| ||Gold ()<ref name="goods" /> Black (])<ref>{{cite web|url=http://www.zune.net/en-us/products/zuneoriginals/joydivision/default.htm |title=Joy Division Documentary Limited Edition Zune |access-date=August 23, 2008 |archive-url=https://web.archive.org/web/20080822070900/http://www.zune.net/en-us/products/zuneoriginals/joydivision/default.htm |archive-date=August 22, 2008 |url-status=dead }}</ref>


| Black ('']'')
==Sales and marketing==
=== Marketing ===
Microsoft had launched several campaigns to jumpstart the Zune. The company had planned a $100 million campaign to promote Zune with "music the way it wants to be" as a major theme.<ref>{{cite news|url=http://www.brandweek.com/bw/news/recent_display.jsp?vnu_content_id=1003409076|title=Microsoft Preps Big Spend for Zune MP3 Player|date=]|publisher=Brandweek|first=Gregory|last=Solman}}</ref> Also, the company had enlisted about 300 "Zune masters" to advertise the device on American college campuses, to promote the item, and to run Zune-related events as expected. In exchange, they have received free merchandise, including a Zune.<ref>{{cite news|url=http://zuneinfo.com/microsoft-zune/zune-masters-program/|title=Zune Masters Program|date=]|publisher=ZuneInfo.com}}</ref>


| colspan="3" |
The choice of ] and ] were part of the Zune as a decision of "two strategies in the market right now: cross-brand ecosystems and singular brand ecosystems . The former is gaining in share and units sold, but the latter has enormous share and won’t give that up easily"<ref name="cdm001">{{cite web|url=http://createdigitalmusic.com/2006/07/31/microsoft-not-turning-back-on-playsforsure-with-zune-player/|title=Microsoft Not Turning Back on PlaysForSure with Zune Player|last=Kirn|first=Peter|date=]}}</ref> with history showing that the company, after adopting the cross-brand strategy with its much-ballyhooed PlaysForSure ecosystem, reversed course to embrace a vertically-integrated strategy in which it controls everything end-to-end from the device to the store.
|-
!Other Designs
''<sub>There are other designs in existence, too, but these are all either promotional and not "Limited Edition," Zune Originals designs, or employee gifts.</sub>''
|<small>Only 100 magenta and 100 orange were ever released to the public while 100 more of each were given to Zune Team members.</small>


<small>500 of the black ]<ref>{{cite web|date=April 27, 2007|title=An Adult Swim limited edition Zune|url=http://www.zune-online.com/news/zune/an-adult-swim-limited-edition-zune.html|url-status=dead|archive-url=https://web.archive.org/web/20080312201000/http://www.zune-online.com/news/zune/an-adult-swim-limited-edition-zune.html|archive-date=March 12, 2008|access-date=February 18, 2008}}</ref> Zune were only given to attendees of a special Adult Swim event.</small>
As an effort to ] the ] "the social" and ] (wireless sharing) as a key differentiator, as Chris Stephenson, Microsoft general manager for marketing, said, "we see a great opportunity to bring together technology and community to allow consumers to explore and discover music together."<ref name="cdm001">{{cite web|url=http://createdigitalmusic.com/2006/07/31/microsoft-not-turning-back-on-playsforsure-with-zune-player/|title=Microsoft Not Turning Back on PlaysForSure with Zune Player|last=Kirn|first=Peter|date=]}}</ref> Technology reviewers comment its narrow use as being useless as they cite their own ] research. Pundants say get rid of it all together.<ref>{{cite web|url=http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9014838&pageNumber=2|title=Five things Microsoft must do to make Zune a success - More features, drop 'the social'|first=David|last=Haskin|date=]|accessdate=2007-04-07}}</ref>
|<small>Green ] 4&nbsp;GB<ref name="zune08conventions">{{cite web|date=August 27, 2008|title=Microsoft Gives DNC Delegates the Gift of Game and (Mostly) Music|url=http://kotaku.com/5042029/microsoft-gives-dnc-delegates-the-gift-of-game-and-mostly-music|access-date=August 27, 2008|work=]|publisher=]}}</ref> and red ] 4&nbsp;GB<ref name="zune08conventions" /></small> <small>were only given to attendees of their respective conventions.</small>


|
=== Sales ===
|<small>Yellow citron 16&nbsp;GB<ref>{{cite web|date=November 17, 2007|title=Zune Citron Shots Reveal 16&nbsp;GB Capacity (You Still Can't Have It)|url=https://gizmodo.com/gadgets/zune/zune-citron-shots-reveal-16gb-capacity-you-still-cant-have-it-324037.php|access-date=February 18, 2008|work=]|publisher=]}}</ref> was given only to Microsoft employees as gifts a year prior to the 16&nbsp;GB model officially releasing to the public.</small>
{|class="wikitable" align="right" style="margin:1em;"
|
|+] <br /> Zune's Hard Disk Unit Share
|
!D '06
|
!J '07
|
!F
|
!M
|- |-
!Navigation
|10.2%
| ]|| colspan="5" | ]|| colspan="3" | ]
|9.9%
|-
|8.7%
!Price (US$ at launch)
|N/A
| $249.95 || $149.99 || $199.99 || $179.00 || $249.99 || $249.99 || $219.99<ref name="zunehdpricesgiz" /><br />
|$289.99<ref name="zunehdpricesgiz" />
|$349.99<ref name="zunehdpricesgiz" />
|-
!Battery life (constant audio / constant video)
| 12 hours audio, 3.5 hours video || colspan="3" | 24 hours audio, 4 hours video || 24 hours audio, 4 hours video
|30 hours audio (Wireless), 4 hours video|| colspan="3" | 33 hours audio, 8.5 hours video<ref>{{cite web|url=http://stadium.weblogsinc.com/engadget/files/Zunespecs_0813.pdf|title=Zune HD Specs Sheet|access-date=August 16, 2009|url-status=dead|archive-url=https://web.archive.org/web/20090824075911/http://stadium.weblogsinc.com/engadget/files/Zunespecs_0813.pdf|archive-date=August 24, 2009}}</ref>
|} |}


=== Accessories ===
Sales were not terrible, but the heavy marketing failed to launch Zune as a genuine threat to the ].<ref>{{cite news|url=http://www.mp3newswire.net/stories/6002/Zune-sales.html|title=Zune Opening Sales Good, but Not Great|date=]|last=Menta|first=Richard|publisher=MP3 Newswire}}</ref> A survey of 40 retailers conducted by ] analyst Gene Munster found only 8% of the salespeople recommended Zune, far less than the 75% who recommended the iPod, and that most of the salespeople did not even know what Zune was or who made it.<ref>{{cite news|url=http://www.forbes.com/markets/2006/11/28/microsoft-zune-player-markets-equity-cx_df_1128markets06.html?partner=links|title=Zune Who?|date=]|first=Dan|last=Frommer|publisher=Forbes.com}}</ref>
The standard Zune devices come with basic headphones and a proprietary USB data cable. The Zune 30 comes with these items as well as a carrying bag, and the Zune 80 model has upgraded "Zune Premium" headphones. Accessories that were sold separately included, but are not limited to:
* Charging devices (car adapter, AC wall-socket adapters, external battery)
* I/O adapters (A/V composite, FM transmitters, headphones, USB data cable)
* Docks (charging, multimedia large speaker, vertical hands-free assist)
* Protection (glass screen protection, hardened/cushioning material case protection)
* Carrying cases (standard issue, armband type, and belt clip)
* Replacement parts and upgrades (battery, hard drive, LCD, etc.)


Among the firms that made Zune accessories were ], ], ], Digital Lifestyle Outfitters (DLO), Dual Electronics, Griffin Technology, ], ], Integrated Mobile Electronics, Jamo International, ] Audio Technologies, ], ] Products Inc., ], ], Kicker and VAF Research.<ref>{{cite web
During its launch week, the Zune was the second-most-sold player with a 9% unit share of portable media devices; far behind the market-leading ]'s 63%.<ref>{{cite news|url=http://www.engadget.com/2006/11/29/Zune-takes-2-spot-in-retail-launch-week/|title=Zune takes #2 spot in retail launch week|date=]|first=Ryan|last=Block|publisher=Engadget}}</ref> Also, in the same week, according to hourly updated data on online retailer ] site,<ref>{{cite web|url=http://www.amazon.com/gp/bestsellers/electronics/172630/|title=Amazon.com Bestsellers - MP3 Players}}</ref> the most popular Zune model (the black one) was ranked "7 out of 10" on the "top 10 best-selling MP3 players list" compared to a number of competing products on launch week by analysis from Munster.<ref>{{cite news|url=http://www.pcworld.com/article/id,128032/article.html|title=Microsoft's Zune Player Not Challenging iPod Sales|accessdate=2007-03-28|date=]|publisher=PC World|first=Elizabeth|last=Montalbano}}</ref>
|url=https://news.microsoft.com/2006/09/14/microsofts-zune-delivers-connected-music-and-entertainment-experience/
|title=Microsoft's Zune Delivers Connected Music and Entertainment Experience
|date=September 14, 2006
|work=News Center
|publisher=]
}}</ref>


=== Firmware ===
For the holiday shopping ''month of ]'', the Zune captured 12% of drive-based player market according to market research firm ] but did not earn top 10 spot against ] and ] in overall sales, tracking sales from "], ], ], ] and ]" but doesn't include many other outlets such as ] and ] stores.<ref>{{cite news|url=http://news.com.com/Study+Zune+fails+to+crack+top+10+in+sales/2100-1041_3-6147422.html|title=Study: Zune fails to crack top 10 in sales|date=]|accessdate=2007-03-31|last=Fried|first=Ina|publisher=CNET}}</ref> Another analysis by ], retail market researching group, revealed that Zune showed 10.2% unit share for hard drive music player market, figures from Microsoft themselves.<ref name="claburn20070331"/>
According to Microsoft, the most up-to-date firmware version is 4.5 (114) for the Zune HD, which replaces the original player firmware that ships on the device, 4.0 (356). In the case of the Zune 4, 8, 16, 30, 80, and 120 players, the most current player software version is 3.3, which provides compatibility with Zune 4.2.<ref>{{cite web|url=http://support.microsoft.com/kb/926770|title=How to update your Zune player|access-date=September 17, 2009|website=Support|publisher=]|date=December 20, 2006|url-status=dead|archive-url=https://web.archive.org/web/20070116231428/http://support.microsoft.com/kb/926770|archive-date=January 16, 2007}}</ref> Version 3.3 was primarily a bug fix release and was released on January 26, 2010.


The operating system for the Zune devices is based on the ] ] for ] and uses a distribution similar to the ] found on the ]. Zune's ] are:
For the ''month of ]'', ] was third ranked in the MP3 category with 3.2% unit share followed by ]'s 8.9% and ]'s 72.7% for "top retail computer hardware sales" according to ].<ref>{{cite news|url=http://www.bloomberg.com/apps/news?pid=conewsstory&refer=conews&tkr=AAPL:US&sid=ap0bqJw2VpwI|title=U.S. Top Selling Computer Hardware for January 2007|last=Cruz|first=Phillip|date=]|accessdate=2007-03-31|publisher=Bloomberg}}</ref><ref>{{cite web|url=http://www.roughlydrafted.com/RD/RDM.Tech.Q1.07/FFE4A8E2-9816-4344-9FB0-61BED246674C.html|title=Market Share Myth 2007: iPod vs Zune and Mac vs PC|date=]|accessdate=2007-03-31|last=Eran|first=Daniel}}</ref> Another analysis of ] data revealed that Zune showed 9.9% unit share for hard drive music player market, figures from Microsoft themselves.<ref name="claburn20070331">{{cite web|url=http://news.yahoo.com/s/cmp/20070323/tc_cmp/198500120|title=Google News Thinks "Zune" Is a Typo|last=Claburn|first=Thomas|date=]|accessdate=2007-03-31|publisher=InformationWeek}}</ref>
* ] for images;
* ] (Used by Zune Marketplace)
* ] – supported on all models except the Zune 30 device
* ] – supported on all models except the Zune 30 device
* ] video (]) support is included on the Zune HD (firmware versions 4.5 and later).
* ] (used by Zune Marketplace)
* ] (unprotected) not AAC (.m4a)
* ] Pro (2-channel)
* ] Standard (used by Zune Marketplace)
* ] lossless


The ] (GUI) (called the "twist interface" by Microsoft) has sections for ''music'', ''videos'', ''pictures'', ''social'', ''radio'', ''podcasts'', ''marketplace'', ''games'' and ''settings''. It is said to provide "two-dimensional navigation" for scrolling through items with its ].<ref>{{cite web
For the ''month of ]'', the Zune showed 8.7% share for hard-drive based portable music players in the United States according to numbers by ], figures from Microsoft themselves.<ref>{{cite news|url=http://blog.seattlepi.nwsource.com/microsoft/archives/113293.asp?source=rss|title=Zune market share slips in February|last=Bishop|first=Todd|date=]|accessdate=2007-03-31|publisher=Seattle Post-Intelligencer}}</ref><ref>{{cite web|url=http://blogs.forbes.com/digitaldownload/2007/03/apple_says_buy_.html|title=Apple Says Buy Another iPod|last=Rosmarin|first=Rachel|date=]|accessdate=2007-03-31|publisher=Forbes.com}}</ref>
|url=http://www.oreillynet.com/mac/blog/2007/01/a_half_dozen_lessons_that_appl.html
|title=A Half Dozen Lessons that Apple should take from the Zune|date=January 26, 2007|publisher=O'Reilly Media|first=Erica|last=Sadun
}}</ref> In the music section, users can add songs to a quick playlist without reconnecting to the desktop software. In the picture section, the background can be customized using any image stored on the device (for viewing) as ]. In the radio section, users can receive and play FM radio internally, with North American, Japanese, and European tuning ranges, and display ] information (usually artist and song) when available. When artist/song information are available, the device can search for the song in the Zune Marketplace for download or purchase. In the social section, users can broadcast the user's profile and recent activity to others nearby.


The first updates to the firmware added sharing features (send, community, list nearby Zune users) as described in FCC filings.<ref>{{cite web|url=http://www.appleinsider.com/article.php?id=1993|title=Clunky-looking Microsoft Zune player revealed in filing|date=August 25, 2006|publisher=AppleInsider|access-date=April 6, 2007|archive-date=March 3, 2007|archive-url=https://web.archive.org/web/20070303103602/http://www.appleinsider.com/article.php?id=1993|url-status=dead}}</ref><ref>{{cite web|url=https://www.engadget.com/2006/11/15/zune-review/|title=Zune review|work=]|publisher=]|date=November 15, 2006|access-date=May 5, 2007}}</ref> Firmware 1.1 allowed the device to inherit sharing capabilities described by ] Pyxis. Early ] releases patched ]s. About a year later, the much anticipated 2.2 firmware release added support for DVR-MS (Media Center Recorded TV) files, lossless playback, added wireless syncing, and GUI interface improvements.{{Citation needed|date=October 2007}}
For the ''month of ]'', as of ''], ]'', according to hourly updated data on online retailer ] site,<ref>{{cite web|url=http://www.amazon.com/gp/bestsellers/electronics/172630/|title=Amazon.com Bestsellers - MP3 Players}}</ref> the most popular Zune model (the black one) ranks #12, behind 7 iPod models, 2 SanDisk players and the ] in the MP3 Players category; other models (white, brown and pink) have much lower sales.


Zune supports the ] digital rights management system, which is not compatible with other DRM systems and is not part of the ] platform or program.<ref name="jkim001">{{cite web|url=http://reviews.cnet.com/Zune_30GB_black/4505-6490_7-32068976.html|title=Zune (30&nbsp;GB, black) Reviews|date=November 14, 2006|first=James|last=Kim|work=CNET|publisher=]}}</ref> <ref name="cdm001" /> Multimedia content is transferred through ] (MTP); however, its proprietary MTP extensions ("MTPZ") place an interoperability barrier between the Zune and previous MTP-based software.
==Criticism==
===Digital rights management===
The ], which opposes ], wrote, "Microsoft's Zune will not play protected ] and Video purchased or 'rented' from ] 2.0, Rhapsody, ], Movielink, ], ], or any other online media service. The Zune will not even play content previously purchased from Microsoft's own MSN Music service. That's right &mdash; the media that Microsoft promised would Play For Sure doesn't even play on Microsoft's own device."<ref>{{cite news|url=http://news.bbc.co.uk/2/hi/technology/6120272.stm|title=Zune problems for MSN customers|work=BBC News|publisher=BBC|date=]}}</ref> The EFF calls this "a stark example of DRM under the ] giving customers a raw deal."<ref>
{{cite news|url=http://www.eff.org/deeplinks/archives/004910.php|title=Microsoft's Zune Won't Play Protected Windows Media|date=], ]|accessdate=2007-01-25|publisher=Electronic Frontier Foundation|first=Derek|last=Slater}}</ref>


== Zune software ==
DRM critics say Zune's wireless-transfer policy is restrictive and unfair. They claim the Zune is more restrictive than the face value of this common phrase — "three days or three plays whichever comes first."<ref>{{cite web|url=http://knowledge.wharton.upenn.edu/article.cfm?articleid=1628|title=Steve Ballmer Speaks Passionately about Microsoft, Leadership ... and Passion|publisher=Knowledge@Wharton|date=2007-01-10}}</ref><ref name="seattlepi001">{{cite web|url=http://seattlepi.nwsource.com/ae/291959_Zune11.html|title=Microsoft's new portable media device isn't the apple of our iPod eyes|date=]|first=Athima|last=Chansanchai|publisher=Seattle Post-Intelligencer}}</ref><ref name="levy003" /> Because among other things, restrictions are applied to songs for which the recipient owns a paid-for and current Zune Pass;<ref>{{cite web|url=http://www.fool.com/investing/value/2007/01/10/microsofts-new-paperweight.aspx?source=eptyholnk303100<!--original http://www.msnbc.msn.com/id/16563424/|title=Microsoft's New Paperweight: Meet the only pet rock with wireless file-sharing-->|title=Microsoft's New Paperweight|first=Seth|last=Jayson|publisher=The Motley Fool<!--original |publisher=MSNBC|date=]|accessdate=2007-01-10-->}}</ref> to material that is self-recorded automatically wrapped in 'three-days three-plays' DRM but previously released under ] or similar licenses with stipulations of unprotected DRM which "does not violate the letter of the CC license but it certainly violates the spirit of the license" said Creative Commons general counsel Mia Garlick;<ref name="levy003">{{cite web|url=http://www.msnbc.msn.com/id/15669798/site/newsweek/page/3|title=Tune Into Zune?|first=Steven|last=Levy|date=]|publisher=Newsweek}}</ref><ref>{{cite web|url=http://www.wired.com/news/technology/0,72172-0.html|title=Zune, Creative Commons Don't Mix|publisher=Wired News|last=Van Buskirk|first=Eliot|date=]
{{Main|Zune Software}}
}}</ref> to a song that expires in three days even if it has not been played at all;{{Fact|date=February 2007}} to playing just a portion of a song — within few seconds of a song,<ref name="mossberg20061109">{{cite web|url=http://ptech.wsj.com/archive/ptech-20061109.html|title=Microsoft's Zune Challenges iPod|first=Walter S.|last=Mossberg|date=]|publisher=Dow Jones & Company|work=Personal Technology from The Wall Street Journal}}</ref> or pausing/stopping the song,<ref name="seattlepi001" /> or the intentional standard of one minute into the song or halfway into the song whichever is shorter<ref name="pogue001">{{cite web|url=http://www.nytimes.com/2006/11/09/technology/09pogue.html?pagewanted=2|title=Trying Out the Zune: IPod It’s Not|last=Pogue|first=David|date=]|publisher=New York Times}}</ref> — counts as one "play"; and to prevent someone attempting to re-trade a traded song.<ref name="pogue001" />


<!-- Deleted image removed: ] -->
DRM critics also note that researchers have reported that about 40% of the most popular Zune store downloads cannot be shared, which trigger the message "cannot send some songs due to rights restrictions."<ref>{{cite news|url=http://www.engadget.com/2007/01/19/universal-and-sony-prohibit-zune-sharing-for-certain-artists/|title=Universal and Sony prohibit Zune sharing for certain artists|date=]|publisher=Engadget|first=Paul|last=Miller}}</ref> A Microsoft spokesperson attributed the problem as being a "new experience, and its implementation is in a version 1.0 stage" and saying that the company "is working to expand the number of songs that can be shared."<ref name=squirtfailure>{{cite news|url=http://seattlepi.nwsource.com/business/300733_msftzune23.html|title=Zune unable to share all songs, Microsoft says|publisher=Bloomberg|first=Dina|last=Bass|date=]|accessdate=2007-01-23}}</ref> Initially, observers criticized two music publishers, UMG and Sony, for what was assumed to be an intentional restriction, while criticizing the Zune Marketplace for not disclosing which songs could not be shared.<ref>{{cite web|url=http://www.zunethoughts.com/news/show/579/zune-marketplace-song-sharing-a-test.html|title=Zune Marketplace Song Sharing: A Test|first=Jason|last=Dunn|date=]}}</ref>
The Zune software functions as management software for the device, a full media player application with a library, an interface to the Zune Marketplace, and as a media streaming server.<ref>{{cite web |url=http://www.zune.net/en-us/support/usersguide/sharing/mediasharingfaq.htm |title=Media Sharing FAQ |access-date=November 21, 2008 |work=Zune|publisher=] |archive-url=https://web.archive.org/web/20080822183517/http://www.zune.net/en-us/support/usersguide/sharing/mediasharingfaq.htm |archive-date = August 22, 2008}}</ref> Zune Software is used to sync with all devices with Zune functionality, including the Zune devices, Windows Phone 7, and ]. Zune devices work exclusively with the Zune software and Marketplace.
Music publishers denied having placed any such restrictions.<ref name=squirtfailure>op. cit.</ref>


The Zune software organizes the media in its library and allows users to add to the library by ] from CDs, syncing with a Zune device, and downloading from the Zune Marketplace. The Zune software also allows one to organize song ]. It can automatically download album art and metadata tag data for content in the library.
], technology reviewer of ], said in his November 11, 2006, radio show that Zune may be the "beginning of the end" for DRM as a business tactic.<ref>{{cite web|date=]|last=Laporte|first=Leo|title=KFI Tech Guy 299|url=http://techguylabs.com/radio/ShowNotes/Show299<!--original http://leo.am/podcasts/kfi-->}} (9:50)</ref>


Any file in one's Collection that has a non-Zune compatible format is automatically transcoded into a compatible format upon syncing the files to a Zune compatible device. This feature still works as of the release of ], however, in Windows 10 and 11 the ability to convert videos, specifically, is broken.
===Usability===
], the late ] editor, criticized the Zune for failing to play TV shows recorded using ]'s ] (DVR) software, function as a hard drive, wirelessly sync to its host computer, support seamless music transitions with ] (although the average gap between songs is typically less than 1/2 second), and playback exact high quality renditions with ].<ref>
{{cite web
|url=http://reviews.cnet.com/4520-6450_7-6668855-1.html
|title=MP3 Insider: The Zune chronicles, part II - CNET reviews |last=Kim|first=James |date=] |publisher=CNET
|}}
</ref><ref name="jkim001" />


On the PC, the Zune software ] files to other PCs, the Xbox 360, and other compatible devices. The Zune software also connects with the Zune social and keeps track of files swapped with other users.
Michael Kaplan, the technical lead from ] infrastructure, fonts, and tools at ] who works on ], ], ], and ] claims the Zune can only display English text and can't even get his music files to properly describe themselves on the device.<ref>
{{cite web
|url=http://blogs.msdn.com/michkap/archive/2006/12/08/1242102.aspx
|title=I guess we're not exporting the Zune just yet
|last=Kaplan
|first=Michael S.
|date=]
}}</ref>


The Zune software runs only on 32-bit ] or 32-bit/64-bit, ], ], and ].<ref>{{cite web|url=http://nerdsmagazine.com/zune-system-requirement/|title=Zune Software: System Requirements|date=March 3, 2014|first=Viney|last=Dhiman|work=Nerds Magazine}}</ref> Windows XP Professional x64 Edition is not supported.
The Zune is restricted to specific ] platforms,<ref>{{cite web|url=http://www.zune.net/en-us/meetzune/software/releasenotes.htm#minimumsystemrequirements|title=Zune Software Release Notes - Minimum System Requirements|publisher=Microsoft}}</ref> with its proprietary MTP protocol rendering it unusable with ] or ]. Initially, the Zune Software had been criticized for faulty device detection and buggy installation.<ref>{{cite web|url=http://www.engadget.com/2006/11/13/installing-the-zune-sucked/|title=Installing the Zune... sucked|publisher=Engadget|last=Block|first=Ryan}}</ref> ] users find that a lack of ] support, gaining popularity as a medium for information, disappointing as it is not part of the Zune Software package found in competing products. They also find it disappointing that there is no support for ]'s audiobooks found in competing products.


Zune Software was succeeded by the Windows Phone App as a desktop sync service for ]. Windows Phone 7, Kin, and all previous Zune devices will still use the Zune software, which is still available for download on the Windows Phone website.
Zune users frequently have difficulty finding others with whom to wirelessly share files, with the "no nearby Zune devices found" message appearing.<ref name="InaFried001" /> ], ] reporter, took two rounds through ] to locate one Zune to share after two weeks of the device launch.<ref name="InaFried001">{{cite web|url=http://news.com.com/2100-1041_3-6142291.html|title=Desperately seeking Zune|date=]|last=Fried|first=Ina|publisher=CNET}}</ref> Technology journalist ] conducted a survey "in the wild" and within Microsoft's events and found only one Zune user out of a crowd of many in both occasions are willing to share music.<ref>{{cite web|url=http://www.courier-journal.com/apps/pbcs.dll/article?AID=/20070303/COLUMNISTS17/703030381|title=Want to swap songs?|date=]|first=Ric|last=Manning|publisher=Courier-Journal}}</ref><ref>{{cite web|url=http://www.stevenlevy.com/index.php/2007/02/11/zune-in-the-wild/|title=Zune in the wild|first=Steven|last=Levy|date=]}}</ref>


== Zune Marketplace ==
American shoppers find it cumbersome to work with the music store's ] system. As columnist Andy Ihnatko jokingly put it, "The Zune Marketplace doesn't even take real money."<ref>{{cite web|url=http://www.findarticles.com/p/articles/mi_qn4155/is_20061123/ai_n16879229<!--original http://www.suntimes.com/technology/ihnatko/147048,CST-FIN-Andy23.article -->|title=Avoid the loony Zune|publisher=Chicago Sun-Times|first=Andy|last=Ihnatko|date=]|accessdate=2007-01-16}}</ref> To illustrate this confusion, a song costs 79 points, which corresponds to $0.99, which gives the impression that songs cost 79 cents; points can only be purchased in blocks of at least 400 points, leading to possible over-purchase and unused points. An explanation for this could be found in the fact that all prices on the Market Place are universally the same amount points regardless of local currencies. <ref name="mossberg20061109" /><ref>{{cite web|url=http://winsupersite.com/reviews/zune.asp|title=Microsoft Zune Review|last=Thurrott|first=Paul|work=Paul Thurrott's SuperSite for Windows|date=]}}</ref>
{{Main|Zune Marketplace}}


=== Zune Marketplace successor services ===
{{Main|Groove Music|Microsoft Movies & TV}}


As of October 16, 2012, all Zune Marketplace products and services have been replaced by ], Xbox Music Pass, ], and ].


]
==Speculation and rumors==
The Zune Marketplace was an online store that offered music, podcasts, TV shows, movies, music videos, movie trailers and mobile applications. Content can be viewed or purchased on Windows PCs with the Zune software installed, Zune devices, the Xbox 360, the Microsoft Kin phones, or Windows Phone phones.<ref>{{cite web |title=Microsoft Introduces a Powerful New Zune Media Player, PC Software and Online Services |url=https://news.microsoft.com/2009/09/15/microsoft-introduces-a-powerful-new-zune-media-player-pc-software-and-online-services/ |work=News Center|publisher=]|date=September 15, 2009}}</ref>


It offers a selection of 14 million songs<ref>{{cite web|title=Zune expands to Canada, drops Zune Pass price in US |url=http://windowsteamblog.com/windows_phone/b/windowsphone/archive/2011/09/29/zune-expands-to-canada-drops-zune-pass-price-in-us.aspx |access-date=2012-09-19 |url-status=dead |archive-url=https://web.archive.org/web/20120202221006/http://windowsteamblog.com/windows_phone/b/windowsphone/archive/2011/09/29/zune-expands-to-canada-drops-zune-pass-price-in-us.aspx |archive-date=February 2, 2012 }}</ref> and the Zune Pass music subscription service.
Many have speculated on a European release date. Czech Business Weekly claims a scheduled date for "the first half of 2007."<ref>{{cite web|last=Ponikelská|first=Lenka|date=]|url=http://www.cbw.cz/phprs/2007010203.html|title=Microsoft Education key to competitive edge|publisher=Czech Business Weekly|language=English|accessdate=2007-01-05}}</ref> ] site ], in an article dated January 15, 2007, mentioned the Zune is coming to the UK in "two-to-three months."<ref>{{cite news|url=http://www.tech.co.uk/gadgets/portable-audio/digital-audio-players/news/zune-coming-to-uk-in-two-to-three-months|title=Zune coming to the UK in 'two to three months'|date=]|publisher=Tech.co.uk|first=Rob|last=Mead}}</ref>. However, in a product review published in April 2007, ] site ] has indicated that the UK release could be as late as 2008.<ref>{{cite news|url=http://www.pcpro.co.uk/news/109366/microsoft-plans-zune-boosting-marketing-blitz.html|title=Microsoft plans Zune boosting marketing blitz|date=]|date=2007-04-16|first=Simon|last=Aughton|publisher=PC Pro}}</ref>


==== Availability ====
Chris Stephenson, general manager of global marketing for the Zune project, has also said in an interview with ] that some phone functionality is in store for the Zune at a later date.<ref>{{cite news|url=http://www.engadget.com/2006/09/14/Zune-phone-en-route/|title=Zune phone en route|date=]|publisher=Engadget|first=Ryan|last=Block}}</ref> On April 25, 2007, ] went on record saying Microsoft is not interested in building a phone-featured Zune.<ref>{{cite news|url=http://arstechnica.com/journals/microsoft.ars/2007/04/25/ballmer-denies-zune-phone-rumors|title=Ballmer denies Zune phone rumors|publisher=Ars Technica}}</ref>
Zune Marketplace was originally only available in the United States. In October 2010, certain Zune Marketplace content became available in additional countries: the United Kingdom, France, Italy, Spain, ], Austria, Belgium, Ireland, the Netherlands, Switzerland, Mexico, Canada, Australia, and New Zealand. However, not all content was available in all countries; for example, podcasts and TV shows were not offered at all outside the United States.<ref>{{cite web|url=https://news.microsoft.com/2010/09/20/zune-to-expand-multiscreen-entertainment-services-into-international-markets/ |title=Zune to Expand Multiscreen Entertainment Services Into International Markets|work=News Center|publisher=] |date=2010-09-20 |access-date=2011-07-27}}</ref>


== Sales and marketing ==
At the 2007 Consumer Electronics Show (CES), ] said little about the Zune; a ] reporter summarized it as "no Zune news", told readers not to expect any new Zune devices soon, and inferred from Gates' remarks that Microsoft will promote the device at its own Zune-specific events.<ref>{{cite news|url=http://news.zdnet.com/2100-3513_22-6148067.html|title=Gates at CES: Thinking servers, pet projects, Vista billions|first=Ina|last=Fried|work=ZDNet News|publisher=ZDNet|date=], ]|accessdate=2007-01-13}}</ref> At the same event, however, ], vice president of Microsoft's Interactive Entertainment and Devices Division, mentioned that the Zune will support ] by mid-2008.<ref>{{cite news|url=http://www.bloomberg.com/apps/news?pid=newsarchive&sid=a5G_U4Wv8fZU|title=Microsoft Will Add Video Games to Zune by July 2008 (Update4)|date=]|publisher=Bloomberg|author=Levy, Ari and Dina Bass}}</ref>


=== Marketing ===
More colours—Watermelon Red, and Orange,<!--ambiguious color description from limited edition--> differing in ]—are being added to the Zune line, outside of special edition.
Microsoft launched several campaigns to jump-start the Zune. It had a major campaign to promote Zune with "Music the way it wants to be" as a major theme and "Welcome to the social" as an advertisement tagline. Also, the company enlisted about 200 "Zune-masters" to advertise the device on American college campuses, to promote the item, and to run Zune-related events. In exchange, they received free merchandise, including a Zune.<ref>{{cite news|url=http://zuneinfo.com/microsoft-zune/zune-masters-program/|title=Zune Masters Program|date=December 28, 2006|publisher=ZuneInfo.com|url-status=dead|archive-url=https://web.archive.org/web/20070117133224/http://zuneinfo.com/microsoft-zune/zune-masters-program/|archive-date=January 17, 2007}}</ref>


Additionally, Microsoft launched an attempt at viral marketing with its site, complete with several videos in succession.<ref>{{cite web | url=http://www.neowin.net/forum/index.php?showtopic=480842 | title=Microsoft "Zune" Viral Marketing Website | date=July 21, 2006 | last=benac}}</ref> Along with , and several other ad hoc events, Microsoft hoped to generate buzz for the product outside of the normal marketing avenues, and market its product as a part of a social construct.<ref>{{cite web|url=http://www.hunterstrat.com/news/2006/07/22/microsoft-admits-to-zune/|title=Microsoft admits to Zune|first=David|last=Hunter|date=July 22, 2006|access-date=July 18, 2008|archive-date=July 24, 2008|archive-url=https://web.archive.org/web/20080724202609/http://www.hunterstrat.com/news/2006/07/22/microsoft-admits-to-zune/|url-status=dead}}</ref>
A third party is working to port Linux to the Zune.<ref>{{cite web|url=http://zune-linux.com/|title=Zune Linux}}</ref>


The choice of branding and ] were part of the Zune as a decision of "two strategies in the market right now: cross-brand ecosystems... and singular brand ecosystems... The former is gaining in share and units sold, but the latter has enormous share and won't give that up easily."<ref name="cdm001">{{cite web|url=http://createdigitalmusic.com/2006/07/31/microsoft-not-turning-back-on-playsforsure-with-zune-player/|title=Microsoft Not Turning Back on PlaysForSure with Zune Player|last=Kirn|first=Peter|date=July 31, 2006}}</ref>
==References==
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Microsoft normally follows a platform (cross-brand) strategy, as exemplified by the PlaysForSure system. However, its Xbox division has gained some experience with the vertically integrated strategy in which it controls everything end-to-end from the hardware to the online store. With Apple dominating the audio market with its vertically integrated ] system, the Xbox division won permission to try the same approach, separately from ] and ].
==See also==
{{Portal|Microsoft}}
* ]
* ]
* ]
* ]


Microsoft also wanted to go beyond Apple's efforts and ] the ] "the social" and wireless sharing as key differentiators. Chris Stephenson, leader of Zune's marketing and manager of Global Marketing for the Entertainment Business,<ref>{{cite web
==External links==
|url=http://www.zune.net/en-us/press/executivebio/chrisstephenson.htm
<!--
|title=Chris Stephenson
|work=Zune
|publisher=]
|url-status=dead
|archive-url=https://web.archive.org/web/20070116045106/http://www.zune.net/en-us/press/executivebio/chrisstephenson.htm
|archive-date=January 16, 2007
}}</ref> said, "we see a great opportunity to bring together technology and community to allow consumers to explore and discover music together."<ref name="cdm001" /> '']'' columnist ] agrees that the Zune's "community and togetherness seem like a reasonable counterpunch to iPod's supposed attraction as an individuality enabler that allows owners to wallow in their own tasteful personal soundtracks." But he also sees the Zune as having gained appeal as an individualistic statement against the omnipresent iPod: "The most salient feature of the Zune seems to be that it's not an iPod".<ref name="Walker in NY Times mag">{{cite news|last=Walker|first=Rob|author-link=Rob Walker (journalist)|title=AntiPod|url=https://www.nytimes.com/2008/08/10/magazine/10wwln-consumed-t.html|work=]|publisher=]|date=August 10, 2008|access-date=October 6, 2008}}</ref>


Microsoft also released a Zune theme for Windows XP that replaced the appearance of the operating system. This theme includes an orange Start button and black taskbar/Start menu.
This is -not- the place to advertise your Zune-related web site!
This is per Misplaced Pages's policy on external links:
http://en.wikipedia.org/Wikipedia:External_links


Zune has also expanded its brand efforts by creating a ]-friendly website and campaign focused on emerging artist talent:
Any links which are added solely to advertise a Zune-related
information site will be deleted quickly.


MySpace has added the feature to label music players on personal profiles to Zune-themed or a red ].
Remember, this is an encyclopedia, not an advertising service or web directory.


=== Sales ===
Thank you.
During its launch week, the original Zune, now Zune 30, was the second-most-sold portable media device with a 9% unit share in the United States: behind the market-leading iPod's 63%.<ref>{{cite news|url=https://www.engadget.com/2006/11/29/Zune-takes-2-spot-in-retail-launch-week/|title=Zune takes #2 spot in retail launch week|date=November 29, 2006|first=Ryan|last=Block|work=]|publisher=]}}</ref> For the first 6 months after launch, ] figures show that the Zune 30 achieved approximately 10%<ref name="claburn20070331">{{cite web|url = http://www.informationweek.com/google-news-thinks--zune--is-a-typo/d/d-id/1053263?|title = Google News Thinks "Zune" Is a Typo|last = Claburn|first = Thomas|date = March 22, 2007|access-date = March 31, 2007|publisher = InformationWeek}}</ref><ref>{{cite news|url=http://blog.seattlepi.com/microsoft/archives/113293.asp?source=rss|title=Zune market share slips in February|last=Bishop|first=Todd|date=March 28, 2007|access-date=March 31, 2007|publisher=Seattle Post-Intelligencer}}</ref><ref>{{cite news|url=https://blogs.forbes.com/digitaldownload/2007/03/apple_says_buy_.html|title=Apple Says Buy Another iPod|last=Rosmarin|first=Rachel|date=March 30, 2007|access-date=March 31, 2007|work=Forbes|archive-url=https://web.archive.org/web/20080419003358/http://blogs.forbes.com/digitaldownload/2007/03/apple_says_buy_.html|archive-date=April 19, 2008}}</ref> market share in the Hard Drive-based MP3 market and 3%<ref>{{cite news|url=https://www.bloomberg.com/apps/news?pid=conewsstory&refer=conews&tkr=AAPL:US&sid=ap0bqJw2VpwI|title=U.S. Top Selling Computer Hardware for January 2007|last=Cruz|first=Phillip|date=March 13, 2007|access-date=March 31, 2007|publisher=Bloomberg|url-status=dead|archive-url=https://web.archive.org/web/20070320164041/http://www.bloomberg.com/apps/news?pid=conewsstory&refer=conews&tkr=AAPL%3AUS&sid=ap0bqJw2VpwI|archive-date=March 20, 2007}}</ref><ref>{{cite web|url=http://www.roughlydrafted.com/RD/RDM.Tech.Q1.07/FFE4A8E2-9816-4344-9FB0-61BED246674C.html|title=Market Share Myth 2007: iPod vs Zune and Mac vs PC|date=March 16, 2007|access-date=March 31, 2007|last=Eran|first=Daniel}}</ref> in the overall MP3 player market. As early as December 2006, it was reported that the Zune was struggling not just against the iPod but also other competitors, the ] and ].<ref>{{cite web|url=https://www.techdigest.tv/2006/12/microsoft_zune.html|title = Microsoft Zune struggling against the mighty iPod?|date = 7 December 2006}}</ref>


According to ] 1.2 million Zune 30 players were sold between November 2006 and June 2007,<ref>{{cite web|last=Bass |first=Dina |url=https://www.bloomberg.com/apps/news?pid=newsarchive&sid=aKNQROlvcaOM |title=News |publisher=Bloomberg.com |date=2007-10-03 |access-date=2011-07-27|url-status=dead|archive-url=https://web.archive.org/web/20110920055812/http://www.bloomberg.com/apps/news?pid=newsarchive&sid=aKNQROlvcaOM|archive-date=September 20, 2011}}</ref> surpassing a milestone.<ref>{{cite web|last=Fried |first=Ina |url=https://www.cnet.com/news/microsoft-zune-sales-to-top-1-million-by-june/ |title=Microsoft: Zune sales to top 1 million by June |work=CNET |publisher=] |date=December 7, 2006 |access-date=2011-07-27}}</ref>
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On May 6, 2008, Microsoft announced that it had sold just over 2 million Zunes. Roughly one million of those were sold since the second generation Zunes launched in November 2007.<ref>{{cite news|url=http://ap.google.com/article/ALeqM5jB1eereM-bG8mw-O6FwoATK3mv9gD90FTHJ02|title=Microsoft adds TV shows to Zune Marketplace|url-status=dead|archive-url=https://web.archive.org/web/20080516073436/http://ap.google.com/article/ALeqM5jB1eereM-bG8mw-O6FwoATK3mv9gD90FTHJ02 |archive-date=May 16, 2008 }}</ref>
* — Official Site
*
*


On May 22, 2008, it was reported that ] "has decided to stop selling Microsoft's Zune players at its stores due to what it sees as insufficient demand from customers." A statement issued by Adam Sohn, Zune marketing manager said "We have a set of great partnerships...Best Buy, Target, Wal-Mart, and others."<ref>{{cite web|title=GameStop to Stop Zune Sales|url=https://www.thestreet.com/story/10418052/1/gamestop-to-stop-zune-sales.html|publisher=TheStreet.com|date=May 22, 2008|access-date=May 23, 2008}}</ref>

In January 2009, Microsoft's quarterly earnings filing with the SEC indicated that Zune sales had fallen $100 million from 2007 to 2008 during the fourth quarter of the calendar year. The Wall Street Journal estimated that sales appear to have dropped from about $185 million during the holiday period in 2007 to just $85 million in 2008. This may be due to the company's decision not to substantially update the Zune hardware in the fall of 2008.<ref>{{cite news|title=Microsoft's Zune Slips|url=https://blogs.wsj.com/digits/2009/01/23/microsofts-zune-slips|work=Wall Street Journal |access-date=January 24, 2009 | first=Nick | last=Wingfield|date=January 23, 2009}}</ref>

Zune market share decreased to 2% in the first half of 2009, according to the NPD Group.<ref>{{cite web|title=Microsoft's Zune continues to struggle|url=http://www.marketwatch.com/story/microsofts-zune-continues-to-struggle-2009-07-29|publisher=MarketWatch|date=July 29, 2009|access-date=January 27, 2010}}</ref> From January to September 2009 in the U.S., Microsoft only held 2% sales share, compared to Apple's 73%, SanDisk's 9%, and 3% for ]'s ] line.<ref>{{cite news | url=https://www.ft.com/content/76f98ae8-d205-11de-a0f0-00144feabdc0 | archive-url=https://ghostarchive.org/archive/20221212001206/https://www.ft.com/content/76f98ae8-d205-11de-a0f0-00144feabdc0 | archive-date=2022-12-12 | url-access=subscription | url-status=live | title=Zune to launch outside US | newspaper=Financial Times | date=16 November 2009 | access-date=2022-05-02 }}</ref>

=== Availability outside the U.S. ===
Microsoft released the Zune to Canadian consumers on June 13, 2008, marking the first time it was available outside the U.S. Microsoft has even made efforts to ban visitors outside the United States from Zune Originals. Users wishing to sign up for a Zune Tag could easily circumvent most problems by signing up for a US-based account.<ref>{{cite web|url=http://www.zunethoughts.com/news/show/23506/no-joining-the-social-for-you-non-american-zune-lovers.html |title=No Joining The Social For You, Non-American Zune Lovers! |publisher=Zune Thoughts |date=2007-11-13 |access-date=2011-07-27}}</ref>

The Zune 2.0–3.* firmware does not support non-romanized fonts other than ]. East Asian characters used in Chinese and Japanese, for example, show up on the Zune device as ] instead of characters. Users have improvised ways to downgrade the firmware on the Zune device to older version that support Asian characters (V1 Zunes can be hacked to display Asian font). This is, however, not recommended by anyone.{{Citation needed|date=November 2019}}

=== Discontinuation of Zune software and services ===
In June 2012, Microsoft announced plans to discontinue all "Zune" products, and instead, Microsoft would distribute its digital media content and services under the ] and ] names, available on their line of products, including ] PCs and ], Xbox 360 game console, and Windows Phone smart phones. The ''www.zune.net'' domain now redirects to Xbox's website, but the software retained the Zune name. The ] succeeded Zune Software as the desktop sync service for ], as part of Microsoft's discontinuation of the Zune brand. However, Zune Software must still be used for ] desktop sync, and is still available to download from the Windows Phone website for all Windows Phone 7 devices. In November 2015, Microsoft retired the Zune music download and streaming service. Remaining Zune subscribers were switched over to Microsoft's ] platform,<ref name="Microsoft pulls plug on Zune music service" /> whose subscription services closed on December 31, 2017.<ref name="groove-shutdown">{{cite web |last1=Lardinois |first1=Frederic |date=October 2, 2017 |title=Microsoft will soon shutter its music store and streaming service, move users to Spotify |url=https://techcrunch.com/2017/10/02/microsoft-will-soon-shutter-its-music-store-and-streaming-service-move-users-to-spotify/ |access-date=October 3, 2017 |website=TechCrunch}}</ref>

== Legacy ==
In 2012, '']'' ran a reader poll inviting them to select a piece of defunct technology worthy of a reappraisal, where the Zune beat out ], the ], ]s ("dumbphones") and older versions of ]. ], the site's technology columnist, went to considerable lengths to acquire a Zune HD. " wasn't as complete a failure as you may believe," he wrote. "If you purchased one over the iPod Touch back in 2009, you wouldn't have regretted it."<ref name="Farhad Manjoo Slate piece">{{cite news|last=Majoo|first=Farhad|author-link=Farhad Manjoo|title=The Flop That Saved Microsoft|url=http://www.slate.com/articles/technology/technology/2012/10/microsoft_zune_how_one_of_the_biggest_flops_in_tech_history_helped_revive.html|newspaper=]|date=October 26, 2012|access-date=November 15, 2012}}</ref>

Had Microsoft brought the first Zune to market at the same time as the iPod, or even the Zune HD at the time of the iPod Touch, it might have been a serious competitor to those players. Manjoo wrote: "By that point, iPod had become the world's de facto digital entertainment device," he recalled. "To beat it, Microsoft needed to offer something that would make Apple's device look pitifully old-fashioned. The Zune HD didn't do that. Its design marked it as being different from an iPod, but that was pretty much the only difference. There was no reason to buy the Zune unless you wanted to stand apart from the Apple cult. And there was a cost to standing apart from Apple: Because of its popularity, there were millions of apps and accessories for the iPod. As good as it was, the Zune HD couldn’t match Apple’s sheer market power." Nevertheless, it was an effective enough product that Manjoo had started using it as his backup music player ("when my iPhone's battery dies").<ref name="Farhad Manjoo Slate piece" />

Like the ], to which it has sometimes been likened, Manjoo said the Zune's failure may have led the way to eventual success with other products. The HD's user interface, he noted, was the first such Microsoft product to rely on text rather than icons, and it would form the basis for Windows Phone, Windows 8, Xbox and all of the company's web-based services. The ] ] that is now used in all of them, as well as Microsoft's current logo, was first used on the Zune.<ref name="Farhad Manjoo Slate piece" />

Business consultant ] discusses the Zune in his 2019 book '']'', describing the Zune as a triumph of design but a failure of long-term strategic thinking. Microsoft was focused on beating Apple's portable music player, while Apple was behind the scenes focused on the ] that was introduced a year after the Zune's debut and, to a large extent, rendered obsolete handheld MP3 players by popularizing ]s.<ref>Simon Sinek (2019). The Infinite Game. Portfolio, {{ISBN|073521350X}}</ref>

== References ==
{{Reflist|30em}}

== External links ==
{{Commons category|Zune}}
* — Redirects to a Q&A for Zune users titled Important changes are coming to Zune Marketplace
* – Insider blog & podcast — Dead link
* – An interview with Rob Greenlee, Podcast Programming Lead for the Zune about the second generation Zunes' support for podcasts. — Dead link
* – An interview with Rob Greenlee. During the Interview we discuss his long career in Podcasting, his work in the Zune Podcast team, how to make podcasts successful and finally the ZuneHD

{{Zune|state=expanded}}
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{{Microsoft operating systems}}
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Latest revision as of 15:24, 16 January 2025

Microsoft's former digital media brand For the AROS widget toolkit, see Zune (widget toolkit).
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Zune
[REDACTED]
Product typeDigital media
OwnerMicrosoft
CountryUnited States
Introduced2006
Discontinued2012
Related brandsXbox (successor)
MarketsWorldwide

Zune was a brand of digital media products and services that was marketed by Microsoft from November 2006 until it was discontinued in June 2012. Zune consisted of a line of portable media players, a music subscription service known as Zune Music Pass plus Zune Marketplace for music, TV and movies, streaming services for the Xbox 360 game console, and the Zune software media player for Windows PCs which also acted as desktop sync software for Windows Phone.

The Zune started and revolved around its line of portable media players (PMP) created in cooperation with Toshiba. Microsoft aimed to challenge and beat Apple, whose iPod line held an enormous market share. Three hard disk players ranging from 30 GB to 120 GB were released, alongside six flash players. However, its overall market share in the U.S. remained low, well below Apple and also lagging the SanDisk Sansa and Creative Zen. Microsoft discontinued all Zune hardware in October 2011. Zune digital content distribution continued until 2012, when it was replaced by the Xbox Music and Xbox Video brands.

Predecessors

Zune music and devices were follow-on to Microsoft's MSN Music service. MSN Music was created in 2004 to compete with Apple's iTunes services and used the Microsoft PlaysForSure DRM protocol. After only two years, Microsoft announced the closing of MSN Music in 2006 immediately before announcing the Zune service without PlaysForSure support. In 2008, Microsoft shut down the MSN Music licensing servers for PlaysForSure only two years after promising users the servers would be available for five years.

The Portable Media Center platform was also a predecessor of Zune, based on a specialized version of Windows CE.

Zune hardware players

Zune
A Zune HD, the last portable media player in the Zune line
ManufacturerMicrosoft
TypeDigital media, Portable media player
Release dateNovember 14, 2006 (Zune 30)

November 13, 2007 (Zune 4, 8, 80)
June 13, 2008 (Zune 4, 8, 80) September 16, 2008 (Zune 16, 120)
September 15, 2009 (Zune HD 16, 32)

April 12, 2010 (Zune HD 64)
Lifespan2006–2011 (United States)
2008–2011 (Canada)
2010–2011 (Mexico, Brazil, Australia, New Zealand and select markets of Europe and Asia)
DiscontinuedOctober 2011
Operating systemWindows Embedded CE 6.0
CPUFreescale i.MX31L processor ARM Core
Nvidia Tegra APX 2600 (Zune HD)
Storage4, 8, 16, 32, and 64 GB flash drive
30, 80, and 120 GB hard drive
Display1.8in glass LCD screen, resolution 240×320 (Zune 4, 8, 16)
3in QVGA LCD screen, resolution 240×320 (Zune 30)
3.2in glass LCD screen, resolution 240×320 at 4:3 aspect ratio (Zune 80, 120)
3.3in glass OLED touchscreen, resolution 480×272 at 16:9 aspect ratio (Zune HD)
TouchpadCircular directional pad (non-touch)
(30 GB release)
Touch-sensitive Zune Pad
(4, 8, 16, 80, 120 GB releases)
Capacitive touchscreen
(HD release)
ConnectivityWi-Fi (Zune-Zune, Sync-PC, Microsoft Surface)
USB
Current firmware"ZuneUpdate.com".
Zune 30 (Ver. 3.3)
Zune 4, 8, 16 (Ver. 3.3)
Zune 80, 120 (Ver. 3.3)
Zune HD 16, 32, 64 (Ver. 4.5)
Online servicesZune Marketplace
PredecessorPortable Media Center
SuccessorGroove Music and Microsoft Movies & TV, Windows Phone 8

First generation

The first-generation Zune device was created by Microsoft in close cooperation with Toshiba, which took the design of the Gigabeat S and redeveloped it under the name Toshiba 1089 as registered with the Federal Communications Commission (FCC) starting in 2006. Xbox 360 overseer J Allard ran the project, codenamed "Argo", staffed with Xbox and MSN Music Store developers who worked on "Alexandria", finalized as Zune Marketplace. Both products were later united under the Zune brand name in the U.S. market. While some features were praised, the initial Zune has been regarded with derision and jokes for its bulky size and brown color, with CNET regarding it at best as a "high-profile underdog alternative to Apple's iPod" where other Windows Media MP3 players from Creative, iriver, and Samsung had not succeeded.

At midnight on December 31, 2008, many first generation Zune 30 models froze. Microsoft stated that the problem was caused by the internal clock driver written by Freescale and the way the device handles a leap year. It automatically fixed itself 24 hours later, but an intermediate "fix", for those who did not wish to wait, was to drain the device's battery and then recharge after 12 noon GMT on January 1, 2009.

The first generation and later Zune devices included a number of social features, including the ability to share songs with other Zune users wirelessly. Songs that had been transferred over Wi-Fi could then be played three times over three days.

Second generation

The first wave of the second-generation (Zune 4, 8, and 80, manufactured by Flextronics), introduced the touch-sensitive Zune Pad, which was shaped like a squircle. The 4 and 8 GB Zune devices use flash memory and are smaller in size than the 80 GB version, which uses a hard drive. The 30 GB Zune was not redesigned, although it received a software update that brought its interface in line with the second generation models. At the same time, the Zune 2.0 software was released for Windows PCs. This version of the software was completely re-written and featured a new user interface.

Zune 30/80/120 and Zune 4/8/16 menu system

Zune devices feature games developed using an early version of XNA Game Studio 3.0, released in May 2008, allowed developers to work on games for Zune devices.

The second and last wave of the second-generation (Zune 16 and 120) released in September 2008, coinciding with the release of the Zune Software 3.0 update. Included in this firmware update was the ability to tag and later purchase songs heard on FM radio, channels which can be customized to deliver suggested songs for the user, the games Hexic and Texas Hold' em were added, support for audiobooks from online stores such as Audible.com and others that support OverDrive media files, a clock, and changed quicklist functionality. The ability to purchase songs from Zune Marketplace on the device while connected to the Internet via Wi-Fi was also introduced. To help push this feature, Microsoft partnered with Wayport to allow Zune devices to access its network of over 10,000 wireless hotspots, including those at McDonald's restaurants.

Zune Pass customers in the United States could also now download 10 tracks to keep per month in addition to the existing subscription-dependent unlimited music downloads.

Third generation

The first wave of the third-generation (Zune HD 16 GB and 32 GB) released in September 2009. On the same day, the 4.0 software update of the desktop software was released to support the new devices. In addition, it became possible for Zune Pass subscribers to stream tracks through a computer's web browser. Zune 4.0 also supports internet radio streams but this feature is disabled by default and can only be enabled by a third-party patch. This device release marked the first time Zune firmware was released for the Zune line that did not provide new features for older models. These models were given a firmware update as version 3.2.

The second and last wave of the third-generation (Zune HD 64 GB) released in April 2010. The same day, desktop and firmware updates introduced SmartDJ and codec features. The firmware update brought picks and improved the TV-out experience on the Zune HD.

From Summer 2010, United Airlines started to offer Zune in-flight audio by means of 21 playlists that are very similar to the Zune Channels offered on the Zune Marketplace. Each channel offers up to 3 hours of unique programming ranging from classic rock, contemporary pop, opera, electronica, piano jazz, and others.

Discontinuation of Zune hardware

On March 15, 2011, Microsoft announced that no new Zune hardware players would be developed, although existing models would remain for sale. The Zune had failed to capture significant market share after five years against the Apple iPod, and a recent study by NPD Group indicated that the Zune did not make the list of the five best-selling portable music players in the U.S. The iPod has been more successful because of simplicity and had better ratings. It has also been suggested that there is a much larger trend that standalone music players were giving way to smartphones with personalized, app-driven music.

On October 3, 2011, Microsoft announced the discontinuation of all Zune hardware, encouraging users to transition to Windows Phone. Later, the announcement was removed and a Zune Support Team member tweeted that the page was added to the website in error. Finally, despite previous denials, the original announcement of the Zune hardware's discontinuation was restored to the Zune Support site.

On other Microsoft products

Xbox 360

In Autumn 2009, movies and TV shows became available through streaming or download through Zune Video Marketplace on Xbox 360. On November 4, 2010, the music portion of the Zune Marketplace was brought to Xbox. This coincided with the launch of the Kinect, and Kinect owners can navigate the application menus using hand gestures, without a controller. Users must have a Zune Pass subscription to play music in the application, and only Zune Pass content is available. Locally saved music must still be played through the Xbox's native media library.

Microsoft mobile phones

Starting with the Microsoft KIN ONE and KIN TWO mid 2010, the Zune music services and features from the Zune HD became available on Microsoft's mobile phones. Shortly following the failure of the KIN line, Windows Phone 7 released and included the same Zune music app that was present on KIN. December of that same year, the rerelease of the KIN phones (whose names were denoted simply with "m" as ONEm and TWOm) yet again included the Zune music app, though the phones themselves were now feature-phones instead of smartphones. Each of these first generation Windows Phone smartphones were supported by the Zune desktop software in addition to the Zune devices.

Microsoft announced and released new versions of the Zune devices once a year until 2010. In March 2011, Bloomberg.com published an article claiming that Microsoft would stop introducing new versions of the Zune music and video player. The article has been widely quoted over the Internet and by news agencies. However, a Microsoft representative for Zune business development denied this rumor saying that the Windows Phone platform introduction should be considered to be the annual Zune update for 2010.

All Windows Phone devices include capacitive multi-touch screens, FM radios, Wi-Fi, and certain other features included on the Zune HD. The user interface of the Zune devices, particularly the Zune HD, served as the inspiration for the user interface of Windows Phone. Microsoft refers to the design language of this user interface as Metro and continued to use it in their products moving forward from Zune HD. (Products with elements of Metro: Microsoft Band & Band 2, KIN, WP7, WP8, Windows 8, W10M, Windows 10, Xbox 360, Xbox One and S/X, and Xbox Series S/X.)

On October 11, 2010, Microsoft released Zune software v4.7, which supports syncing of Windows Phone 7 devices with a Windows PC. Zune software was then succeeded as a desktop sync app by the Windows Phone App for Windows Phone 8.

Comparison of Zune devices

Main articles: Zune 30; Zune 4, 8, 16; Zune 80, 120; and Zune HD

The first Zune model, the Zune 30, was released in the USA on November 14, 2006, featuring a capacity of 30 gigabytes, FM radio, and a 3-inch screen. The Zune 30 was initially available in black, brown and white. Retail packages contained a pair of basic earbuds, a USB sync cable, a small drawstring pouch, a start-up CD, documentation and a 14-day free trial of the premium Zune Pass streaming service.

The Zune 80 was announced on October 2, 2007, along with the smaller Zune 4 and Zune 8 to compete with Apple's iPod nano line. These were to be known as the second generation of Zune devices. The Zune 80 featured a 3.2-inch screen, while the Zune 4 and 8 come with a 1.8-inch screen. Both come with a new touchpad-style input device ("squircle") and new software. Additional file support for H.264 and MPEG-4 formats was also included, whereas the older Zune 30 requires these formats to be transcoded to WMV prior to sync. The ability to sync wirelessly (automatically if connected to a power supply), podcast support, and an upgraded song-sharing licensing became available on all models. The new software also allowed a Zune device to communicate with other Zune devices to share pictures and songs. A free firmware update added the new software features to the original Zune 30, and was released on November 13, 2007. The Zune 80 came bundled with a USB connection cord and premium headphones. The Zune 4 and 8 come with a USB connection cord and basic headphones.

The Zune 30, the original Zune music player, has a 30 GB hard drive, 3-inch screen, and a simple directional pad for menu navigation. The second generation of Zune devices includes the Zune 4, 8, 16, 80 and 120. The Zune 4, 8, and 16 are smaller in size and have 4 GB, 8 GB, and 16 GB of flash memory respectively. All second generation Zunes have a Zune Pad instead of the original directional pad that was included on the Zune 30. Microsoft released an upgrade to the software/firmware for all Zune models, including the Zune 30.

On May 26, 2009, Microsoft announced the Zune HD, the first Zune with touch screen. The Zune HD has HD Radio and the ability to display video in high definition through a docking station (sold separately). The screen is multi-touch enabled and uses gestures such as swiping and pinching throughout the player. The device comes with 16 GB, 32 GB, or 64 GB of flash memory. The screen is OLED, 3.3 inches, and has a 480×272 16:9 resolution. Also included are Wi-Fi, a custom Internet Explorer browser, and an accelerometer.

Preloaded content

Zune devices featured preloaded audio and video content from various artists, including Wisin & Yandel, BT, The Thermals, Paul Oakenfold, and CSS. Limited edition, promotional, and employee-gift Zune devices also featured unique content of varying kinds (i.e. pictures, videos, music, and/or audio/video podcasts).

Specifications

Zune Model Zune 30 Zune 4 Zune 8 Zune 16 Zune 80 Zune 120 Zune HD 16 Zune HD 32 Zune HD 64
Released November 14, 2006 November 13,

2007

September 16, 2008 November 13, 2007 September 16, 2008 September 15, 2009 April 9, 2010
Size 6.1 cm × 11.2 cm × 1.5 cm 4.1 cm × 9.1 cm × 0.8 cm 6.1 cm × 10.8 cm × 1.3 cm 5.27 cm × 10.21 cm × 0.89 cm
Codename (From "Name that Zune") Keel Scorpius Draco Pavo
Weight 158.8 g 47 g 127.6 g 73.7 g
Screen 7.6 cm (3") (240×320 pixels) 4.6 cm (1.8") (240×320 pixels) 8.1 cm (3.2") (240×320 pixels) 8.4 cm (3.3") (480×272 pixels)
Storage 30 GB HDD

(Upgradable up to 128 GB with either an HDD or SSD)

4 GB Flash 8 GB Flash 16 GB Flash 80 GB HDD

(Upgradable up to 128 GB with either an HDD or SSD)

120 GB HDD

(Upgradable up to 128 GB with either an HDD or SSD)

16 GB Flash 32 GB Flash 64 GB Flash
Wi-Fi Zune-to-Zune, sync with computer / wireless network /

wireless multiplayer gaming /

wireless shopping from Zune

devices as of September 16, 2008 (with firmware update)

Zune-to-Zune, sync with computer / wireless network / wireless multiplayer gaming / wireless shopping from Zune devices as of September 16, 2008 Sync with computer / wireless network / wireless multiplayer gaming / Access to a

Wi-Fi Zune Marketplace / Web browsing

Colors Black, brown, white, pink, red,

magenta, orange

Black, green, red, pink, blue

(4 GB blue via all means,

8 GB blue in retail only, 16 GB

blue via Zune Originals only)

(16 GB black is glossy finish only &

4/8GB black is mate finish only)

Black, red

(Red previously available only as a Valentine's Day promotion, but later as via Zune Originals)

Black, red, blue

(Blue available via Zune Originals only)

Black, platinum, red, blue, green, purple, and magenta.

(Platinum 32 GB, black 16 GB, and all sizes of red/blue/green/purple/magenta available via Zune Originals only.)

Official Model Numbers Black (1089)

White (1090)

Brown (1091)

Pink (1092)

Red (1093)

Magenta (?)

Orange (?)

1124 1125 1143 1126 1376 1395 1402 1449
Limited Editions Magenta, Orange

Halo 3 Brown

Halo 3 Black

Red

Pink

Pink Nylon with Diamonds

Wisin & Yandel

Gold GOODS 8 GB, and Black Allen Iverson 8 GB Gold (GOODS) Black (Joy Division) Black (Gears of War 2)
Other Designs

There are other designs in existence, too, but these are all either promotional and not "Limited Edition," Zune Originals designs, or employee gifts.

Only 100 magenta and 100 orange were ever released to the public while 100 more of each were given to Zune Team members.

500 of the black Adult Swim Zune were only given to attendees of a special Adult Swim event.

Green DNCC 4 GB and red RNC 4 GB were only given to attendees of their respective conventions. Yellow citron 16 GB was given only to Microsoft employees as gifts a year prior to the 16 GB model officially releasing to the public.
Navigation Circular Directional Pad Zune Pad Multi-Touch Screen
Price (US$ at launch) $249.95 $149.99 $199.99 $179.00 $249.99 $249.99 $219.99
$289.99 $349.99
Battery life (constant audio / constant video) 12 hours audio, 3.5 hours video 24 hours audio, 4 hours video 24 hours audio, 4 hours video 30 hours audio (Wireless), 4 hours video 33 hours audio, 8.5 hours video

Accessories

The standard Zune devices come with basic headphones and a proprietary USB data cable. The Zune 30 comes with these items as well as a carrying bag, and the Zune 80 model has upgraded "Zune Premium" headphones. Accessories that were sold separately included, but are not limited to:

  • Charging devices (car adapter, AC wall-socket adapters, external battery)
  • I/O adapters (A/V composite, FM transmitters, headphones, USB data cable)
  • Docks (charging, multimedia large speaker, vertical hands-free assist)
  • Protection (glass screen protection, hardened/cushioning material case protection)
  • Carrying cases (standard issue, armband type, and belt clip)
  • Replacement parts and upgrades (battery, hard drive, LCD, etc.)

Among the firms that made Zune accessories were Microsoft, Altec Lansing, Belkin, Digital Lifestyle Outfitters (DLO), Dual Electronics, Griffin Technology, Harman Kardon, JBL, Integrated Mobile Electronics, Jamo International, Klipsch Audio Technologies, Logitech, Monster Cable Products Inc., Speck, Targus, Kicker and VAF Research.

Firmware

According to Microsoft, the most up-to-date firmware version is 4.5 (114) for the Zune HD, which replaces the original player firmware that ships on the device, 4.0 (356). In the case of the Zune 4, 8, 16, 30, 80, and 120 players, the most current player software version is 3.3, which provides compatibility with Zune 4.2. Version 3.3 was primarily a bug fix release and was released on January 26, 2010.

The operating system for the Zune devices is based on the Windows CE kernel for ARM architecture and uses a distribution similar to the Portable Media Center found on the Gigabeat S. Zune's native file compatible formats are:

  • JPEG for images;
  • WMV (Used by Zune Marketplace)
  • MPEG-4 – supported on all models except the Zune 30 device
  • H.264 – supported on all models except the Zune 30 device
  • Avi video (Xvid) support is included on the Zune HD (firmware versions 4.5 and later).
  • MP3 (used by Zune Marketplace)
  • AAC (unprotected) not AAC (.m4a)
  • WMA Pro (2-channel)
  • WMA Standard (used by Zune Marketplace)
  • WMA lossless

The graphical user interface (GUI) (called the "twist interface" by Microsoft) has sections for music, videos, pictures, social, radio, podcasts, marketplace, games and settings. It is said to provide "two-dimensional navigation" for scrolling through items with its directional pad. In the music section, users can add songs to a quick playlist without reconnecting to the desktop software. In the picture section, the background can be customized using any image stored on the device (for viewing) as wallpaper. In the radio section, users can receive and play FM radio internally, with North American, Japanese, and European tuning ranges, and display Radio Data System information (usually artist and song) when available. When artist/song information are available, the device can search for the song in the Zune Marketplace for download or purchase. In the social section, users can broadcast the user's profile and recent activity to others nearby.

The first updates to the firmware added sharing features (send, community, list nearby Zune users) as described in FCC filings. Firmware 1.1 allowed the device to inherit sharing capabilities described by codename Pyxis. Early firmware releases patched software bugs. About a year later, the much anticipated 2.2 firmware release added support for DVR-MS (Media Center Recorded TV) files, lossless playback, added wireless syncing, and GUI interface improvements.

Zune supports the Windows Media DRM digital rights management system, which is not compatible with other DRM systems and is not part of the PlaysForSure platform or program.  Multimedia content is transferred through Media Transfer Protocol (MTP); however, its proprietary MTP extensions ("MTPZ") place an interoperability barrier between the Zune and previous MTP-based software.

Zune software

Main article: Zune Software

The Zune software functions as management software for the device, a full media player application with a library, an interface to the Zune Marketplace, and as a media streaming server. Zune Software is used to sync with all devices with Zune functionality, including the Zune devices, Windows Phone 7, and Microsoft Kin. Zune devices work exclusively with the Zune software and Marketplace.

The Zune software organizes the media in its library and allows users to add to the library by ripping from CDs, syncing with a Zune device, and downloading from the Zune Marketplace. The Zune software also allows one to organize song metadata. It can automatically download album art and metadata tag data for content in the library.

Any file in one's Collection that has a non-Zune compatible format is automatically transcoded into a compatible format upon syncing the files to a Zune compatible device. This feature still works as of the release of Windows 11, however, in Windows 10 and 11 the ability to convert videos, specifically, is broken.

On the PC, the Zune software streams files to other PCs, the Xbox 360, and other compatible devices. The Zune software also connects with the Zune social and keeps track of files swapped with other users.

The Zune software runs only on 32-bit Windows XP or 32-bit/64-bit, Windows Vista, Windows 7, and Windows 8. Windows XP Professional x64 Edition is not supported.

Zune Software was succeeded by the Windows Phone App as a desktop sync service for Windows Phone 8. Windows Phone 7, Kin, and all previous Zune devices will still use the Zune software, which is still available for download on the Windows Phone website.

Zune Marketplace

Main article: Zune Marketplace

Zune Marketplace successor services

Main articles: Groove Music and Microsoft Movies & TV

As of October 16, 2012, all Zune Marketplace products and services have been replaced by Xbox Music, Xbox Music Pass, Xbox Video, and Windows Phone Store.

Zune software for Windows PCs showing the Zune Marketplace

The Zune Marketplace was an online store that offered music, podcasts, TV shows, movies, music videos, movie trailers and mobile applications. Content can be viewed or purchased on Windows PCs with the Zune software installed, Zune devices, the Xbox 360, the Microsoft Kin phones, or Windows Phone phones.

It offers a selection of 14 million songs and the Zune Pass music subscription service.

Availability

Zune Marketplace was originally only available in the United States. In October 2010, certain Zune Marketplace content became available in additional countries: the United Kingdom, France, Italy, Spain, Germany, Austria, Belgium, Ireland, the Netherlands, Switzerland, Mexico, Canada, Australia, and New Zealand. However, not all content was available in all countries; for example, podcasts and TV shows were not offered at all outside the United States.

Sales and marketing

Marketing

Microsoft launched several campaigns to jump-start the Zune. It had a major campaign to promote Zune with "Music the way it wants to be" as a major theme and "Welcome to the social" as an advertisement tagline. Also, the company enlisted about 200 "Zune-masters" to advertise the device on American college campuses, to promote the item, and to run Zune-related events. In exchange, they received free merchandise, including a Zune.

Additionally, Microsoft launched an attempt at viral marketing with its comingzune site, complete with several videos in succession. Along with ZuneInsider, and several other ad hoc events, Microsoft hoped to generate buzz for the product outside of the normal marketing avenues, and market its product as a part of a social construct.

The choice of branding and distribution were part of the Zune as a decision of "two strategies in the market right now: cross-brand ecosystems... and singular brand ecosystems... The former is gaining in share and units sold, but the latter has enormous share and won't give that up easily."

Microsoft normally follows a platform (cross-brand) strategy, as exemplified by the PlaysForSure system. However, its Xbox division has gained some experience with the vertically integrated strategy in which it controls everything end-to-end from the hardware to the online store. With Apple dominating the audio market with its vertically integrated iPod system, the Xbox division won permission to try the same approach, separately from PlaysForSure and PlayReady.

Microsoft also wanted to go beyond Apple's efforts and promote the tagline "the social" and wireless sharing as key differentiators. Chris Stephenson, leader of Zune's marketing and manager of Global Marketing for the Entertainment Business, said, "we see a great opportunity to bring together technology and community to allow consumers to explore and discover music together." New York Times Magazine columnist Rob Walker agrees that the Zune's "community and togetherness seem like a reasonable counterpunch to iPod's supposed attraction as an individuality enabler that allows owners to wallow in their own tasteful personal soundtracks." But he also sees the Zune as having gained appeal as an individualistic statement against the omnipresent iPod: "The most salient feature of the Zune seems to be that it's not an iPod".

Microsoft also released a Zune theme for Windows XP that replaced the appearance of the operating system. This theme includes an orange Start button and black taskbar/Start menu.

Zune has also expanded its brand efforts by creating a Millennial-friendly website and campaign focused on emerging artist talent: Zune Arts

MySpace has added the feature to label music players on personal profiles to Zune-themed or a red Zune 8.

Sales

During its launch week, the original Zune, now Zune 30, was the second-most-sold portable media device with a 9% unit share in the United States: behind the market-leading iPod's 63%. For the first 6 months after launch, NPD Group figures show that the Zune 30 achieved approximately 10% market share in the Hard Drive-based MP3 market and 3% in the overall MP3 player market. As early as December 2006, it was reported that the Zune was struggling not just against the iPod but also other competitors, the Creative Zen and SanDisk Sansa.

According to Bloomberg Television 1.2 million Zune 30 players were sold between November 2006 and June 2007, surpassing a milestone.

On May 6, 2008, Microsoft announced that it had sold just over 2 million Zunes. Roughly one million of those were sold since the second generation Zunes launched in November 2007.

On May 22, 2008, it was reported that GameStop "has decided to stop selling Microsoft's Zune players at its stores due to what it sees as insufficient demand from customers." A statement issued by Adam Sohn, Zune marketing manager said "We have a set of great partnerships...Best Buy, Target, Wal-Mart, and others."

In January 2009, Microsoft's quarterly earnings filing with the SEC indicated that Zune sales had fallen $100 million from 2007 to 2008 during the fourth quarter of the calendar year. The Wall Street Journal estimated that sales appear to have dropped from about $185 million during the holiday period in 2007 to just $85 million in 2008. This may be due to the company's decision not to substantially update the Zune hardware in the fall of 2008.

Zune market share decreased to 2% in the first half of 2009, according to the NPD Group. From January to September 2009 in the U.S., Microsoft only held 2% sales share, compared to Apple's 73%, SanDisk's 9%, and 3% for Sony's Walkman line.

Availability outside the U.S.

Microsoft released the Zune to Canadian consumers on June 13, 2008, marking the first time it was available outside the U.S. Microsoft has even made efforts to ban visitors outside the United States from Zune Originals. Users wishing to sign up for a Zune Tag could easily circumvent most problems by signing up for a US-based account.

The Zune 2.0–3.* firmware does not support non-romanized fonts other than Cyrillic. East Asian characters used in Chinese and Japanese, for example, show up on the Zune device as mojibake instead of characters. Users have improvised ways to downgrade the firmware on the Zune device to older version that support Asian characters (V1 Zunes can be hacked to display Asian font). This is, however, not recommended by anyone.

Discontinuation of Zune software and services

In June 2012, Microsoft announced plans to discontinue all "Zune" products, and instead, Microsoft would distribute its digital media content and services under the Xbox Music and Xbox Video names, available on their line of products, including Windows 8 PCs and tablets, Xbox 360 game console, and Windows Phone smart phones. The www.zune.net domain now redirects to Xbox's website, but the software retained the Zune name. The Windows Phone App succeeded Zune Software as the desktop sync service for Windows Phone 8, as part of Microsoft's discontinuation of the Zune brand. However, Zune Software must still be used for Windows Phone 7 desktop sync, and is still available to download from the Windows Phone website for all Windows Phone 7 devices. In November 2015, Microsoft retired the Zune music download and streaming service. Remaining Zune subscribers were switched over to Microsoft's Groove Music platform, whose subscription services closed on December 31, 2017.

Legacy

In 2012, Slate ran a reader poll inviting them to select a piece of defunct technology worthy of a reappraisal, where the Zune beat out Myspace, the PalmPilot, feature phones ("dumbphones") and older versions of Internet Explorer. Farhad Manjoo, the site's technology columnist, went to considerable lengths to acquire a Zune HD. " wasn't as complete a failure as you may believe," he wrote. "If you purchased one over the iPod Touch back in 2009, you wouldn't have regretted it."

Had Microsoft brought the first Zune to market at the same time as the iPod, or even the Zune HD at the time of the iPod Touch, it might have been a serious competitor to those players. Manjoo wrote: "By that point, iPod had become the world's de facto digital entertainment device," he recalled. "To beat it, Microsoft needed to offer something that would make Apple's device look pitifully old-fashioned. The Zune HD didn't do that. Its design marked it as being different from an iPod, but that was pretty much the only difference. There was no reason to buy the Zune unless you wanted to stand apart from the Apple cult. And there was a cost to standing apart from Apple: Because of its popularity, there were millions of apps and accessories for the iPod. As good as it was, the Zune HD couldn’t match Apple’s sheer market power." Nevertheless, it was an effective enough product that Manjoo had started using it as his backup music player ("when my iPhone's battery dies").

Like the Edsel, to which it has sometimes been likened, Manjoo said the Zune's failure may have led the way to eventual success with other products. The HD's user interface, he noted, was the first such Microsoft product to rely on text rather than icons, and it would form the basis for Windows Phone, Windows 8, Xbox and all of the company's web-based services. The Segoe typeface that is now used in all of them, as well as Microsoft's current logo, was first used on the Zune.

Business consultant Simon Sinek discusses the Zune in his 2019 book The Infinite Game, describing the Zune as a triumph of design but a failure of long-term strategic thinking. Microsoft was focused on beating Apple's portable music player, while Apple was behind the scenes focused on the iPhone that was introduced a year after the Zune's debut and, to a large extent, rendered obsolete handheld MP3 players by popularizing smartphones.

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External links

  • Zune.net — Redirects to a Q&A for Zune users titled Important changes are coming to Zune Marketplace
  • Zune Insider – Insider blog & podcast — Dead link
  • Zune Podcast Support – An interview with Rob Greenlee, Podcast Programming Lead for the Zune about the second generation Zunes' support for podcasts. — Dead link
  • Zune Podcast Connected Show Interview – An interview with Rob Greenlee. During the Interview we discuss his long career in Podcasting, his work in the Zune Podcast team, how to make podcasts successful and finally the ZuneHD
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