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Revision as of 03:54, 2 March 2013 editGwickwire (talk | contribs)4,783 edits Rejected the last text change (by Dimitri Lokhonia) and restored revision 541642122 by Gwickwire: No. You may not remove something just because you don't like it.← Previous edit Revision as of 04:06, 2 March 2013 edit undoDimitri Lokhonia (talk | contribs)86 edits company locations are confirmed by company press releases and by local 411 and google listings. the rest is common sense.[REDACTED] is not a place for defamatory and incorrect information. i suggest to leave my edition by revision by independent editorsNext edit →
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'''Bloomex''' is a national Canadian ] company offering various floral and gift arrangements throughout ] and the ] via its online order system. The company, headquartered in ], is ] by its founder and president, Dimitri Lokhonia.<ref name="RCC">], , May-June 2007</ref> '''Bloomex''' is a national Canadian ] company offering various floral and gift arrangements throughout ], ] and the ] via its online order system. The company, headquartered in ], is ] by its founder and president, Dimitri Lokhonia.<ref name="RCC">], , May-June 2007</ref>


==Business model== ==Business model==
Bloomex is a ] business that ships flower arrangements direct to consumers. Bloomex is a ] business that ships flower arrangements direct to consumers.
The company was established in 2006 and maintains its headquarters and ] in Ottawa. The company was established in 2005 and maintains its headquarters and ] in Ottawa. Company operates fulfillment facilities in ], ], ], ], ], ], ], ], ] and ] ].


The company buys ]s that connect customers to the Ottawa ] when they dial a florist number in their local area code.<ref name="RCC"/> The company buys ]s that connect customers to the Ottawa ] when they dial a florist number in their local area code.<ref name="RCC"/>
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==Controversy== ==Controversy==


During its growth stage company attaracted certain amount of customers complains. It was reflected in ] <ref name="thestar20080308">Toronto Star, , March 8, 2008</ref> and CBC '']'' <ref>CBC News, , April 9, 2010</ref>
On March 1, 2008, '']'' business and ] columnist Ellen Roseman reported on Bloomex online complaints, offering one customer's experience with a promised same-day delivery as an example of company unresponsiveness.
In a follow-up ''Star'' column the next week, company president Lokhonia examined Roseman's late-delivery example, explaining that the order was entered past the deadline for same-day delivery, it was delivered according to the company's published ], and the company never refunds delivery charges in such cases in order to maintain its low prices.<ref name="thestar20080308">Toronto Star, , March 8, 2008</ref>
Lokhonia also alleged that some complaints were actually written by small retail florists in competition with Bloomex,<ref name="thestar20080301">Toronto Star, , March 1, 2008</ref>
a statement that drew fresh online complaints.<ref name="Roseman20080715">, July 15, 2008</ref>

In June 2008, Bloomex issued a ] admitting that the company had made mistakes in the past due to unexpectedly strong sales growth, and announced new systems to improve customer satisfaction.<ref>Bloomex press release: , June 2008</ref>

Following Mother's Day 2009, Roseman noted many new complaints about late or damaged deliveries and advised consumers to seek ]s from their credit-card companies rather than pursuing Bloomex for refunds.<ref>, May 14, 2009</ref>

In April 2010, the ] television program '']'' tested Bloomex's promises, reporting that the company "...sometimes substitutes one item for something completely different, without checking with the customer, or doesn't deliver at all". A "Chocolate Lovers" basket contained far less chocolate than promised; of three floral arrangements ordered, one failed to arrive and the other two were not as advertised, receiving a "]" from a professional flower judge.<ref>CBC News, , April 9, 2010</ref>

As of January 2013, the Canadian ] (BBB) continues to give Bloomex its lowest possible rating, an "F". An alert posted above the Bloomex rating states "BBB files indicate that this business has a pattern of complaints concerning delays and or non-delivery of goods, slow responses to customer inquiries and refund payments."<ref name="BBB Rating">, (January 15, 2013)</ref>


==See also== ==See also==

Revision as of 04:06, 2 March 2013

This article is an orphan, as no other articles link to it. Please introduce links to this page from related articles; try the Find link tool for suggestions. (May 2010)

Bloomex is a national Canadian floral company offering various floral and gift arrangements throughout Canada, Australia and the United States via its online order system. The company, headquartered in Ottawa, Ontario, is privately held by its founder and president, Dimitri Lokhonia.

Business model

Bloomex is a floristry business that ships flower arrangements direct to consumers. The company was established in 2005 and maintains its headquarters and call centre in Ottawa. Company operates fulfillment facilities in Halifax, Montreal, Ottawa, Toronto, Winnipeg, Edmonton, Calgary, Vancouver, Miami and Sydney Australia.

The company buys virtual telephone numbers that connect customers to the Ottawa call centre when they dial a florist number in their local area code.

Controversy

During its growth stage company attaracted certain amount of customers complains. It was reflected in Toronto Star and CBC Marketplace

See also

References

  1. ^ Retail Council of Canada, "The VoIP advantage", May-June 2007
  2. Toronto Star, "Same price, but fewer tax returns" (second section), March 8, 2008
  3. CBC News, "Online flower shop fails to deliver", April 9, 2010

External links

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