Misplaced Pages

Revision as of 21:04, 15 October 2006

For the use in computing, see Yellow Pages (computing).

In many countries, the Yellow Pages refers to a telephone directory for businesses organized by the category of product or service. As the name suggests, they are usually printed on yellow paper, as opposed to white pages with non-commercial listings, printed on white paper. With the advent of Internet, the traditional term 'Yellow Pages' became applied to online directories of businesses.

The name and concept "Yellow Pages" were invented in the USA, over a century ago. The expression 'yellow pages' is used all around the world, in both English and non-English speaking countries.

In general

Yellow Pages directories are usually published annually, and distributed for free to all residences and businesses within a given coverage area. The majority of listings are in plain small black text. Yellow Pages publishers make their profits by selling special value-added features to businesses such as a larger font size for their listing, or an advertisement box next to the listings in a category.

Since the mid-1990s, there has been a trend among Yellow Pages publishers to add four-color printing for some advertisements. Many publishers also offer the option to have advertisements appear with a white background to make them stand out more. Interestingly, most yellow pages are not printed on yellow paper; rather the yellow is printed onto the paper. When an advertisement is printed with a white background, its part of the page does not receive yellow ink - so the white is actually the natural color of the paper. This is known as 'white knock-out'.

Many publishers now make their listings available on the World Wide Web, on Yellow Pages web sites. The larger of these websites includes yellowpages.com which is a compilation offering of AT&T and BellSouth, superpages.com, which is Verizon's online presence, dexonline.com which is Qwest's web based offering and yellowbook.com which is the largest independent yellowpages provider of print and online. Other, more traditional looking yellow page websites include BellSouth's realpageslive.com and Sprint's bestredyp.com. These sites offer a more 'book friendly' presentation.

The information contained in the Yellow Pages is essentially a commodity, so publishers often engage in product differentiation tactics like bragging that their listings are more comprehensive or up-to-date. In 1999, a new tactic was pioneered by France Télécom's Pages Jaunes, which dispatched photographers to record nearly every possible view in front of nearly every address in certain French cities. Thus, French Yellow Pages users can see a photograph of a business along with its phone number and street address. In 2004, the search engine A9.com added a similar feature for many cities in the United States when it launched its Yellow Pages feature. However, Amazon recently decided to exit the yellowpages business and basically disbanded A9.com.

United States

While AT&T and GTE (the two major phone companies in the U.S.) dominated the U.S. yellow pages industry until at least the anti-trust breakup of the Bell System in 1984, the term "Yellow Pages" and the "walking fingers" logo were trademarks, but have been in the public domain since the 1950s when AT&T failed to renew the trademark registrations. This gave rise to a small but fast-growing "independent yellow pages" industry. Directories were published on behalf of the component Bell companies by the various publishing companies. The "independents" are unrelated to the incumbent phone company and are either pure advertising operations with no phone infrastructure or telephone companies who provide local telephone service elsewhere.

Yellow pages publishers or their agents sell the right to place advertisements within the same category, next to the basic listings.

For example, AT&T is the dominant local telephone service provider in California, but since Bell Atlantic and GTE merged to become Verizon, it now provides service in many pockets such as West Los Angeles. Los Angeles telephone users can select from telephone directories published by AT&T, Verizon, and several independent publishing companies like Yellowbook USA.

United Kingdom

The first Yellow Pages directory in the UK was produced by the Hull Corporation's telephone department (now Kingston Communications) in 1954. This was distributed with the classified phone directory rather than as a stand-alone publication.

With the encouragement of The Thomson Corporation, at the time an advertising sales agent for the nationalised General Post Office's telephone directory, a business telephone number directory named the Yellow Pages was first produced in 1966 by the GPO for the Brighton area, and was rolled out nationwide in 1973. The Thomson Corporation formed Thomson Yellow Pages in 1966 to publish and to distribute the directory to telephone subscribers for the GPO, and later for The Post Office.

Thomson Yellow Pages was sold by The Thomson Corporation in 1980, at the same time as Post Office Telecommunications became the (then) state-owned British Telecom (BT). The Yellow Pages directory continued to be distributed to all telephone subscribers by BT. At the same time, The Thomson Corporation formed Thomson Directories Ltd, and began to publish the Thomson Local directory, which would remain the Yellow Pages' main, and often sole, competitor in the UK for more than the next two decades, and would be the competitive driving force behind such changes to Yellow Pages as the adoption (in 1999) of colour printing and "white knock out" listings.

In 1984, the year that BT was privatized, the department producing the directory became a stand alone subsidiary of BT, named Yellow Pages. In the mid-1990s the Yellow Pages business was re-branded as Yell, although the directory itself continued to be known as the Yellow Pages.

Yell was bought by venture capitalists in 2001, and in 2003 was floated on the Stock Exchange. After the one year "no competition" clause expired BT too went into competition with the Yellow Pages, re-entering the market by adding similar content to their existing "The Phone Book", adding a classified section to the traditional alphabetical domestic and business listings.

Yellow Pages, Thomson Local and BT's The Phone Book display advertising and can be booked directly with advertising sales representatives or through a Yellow Pages Advertising Agency.

References

• "Thomson Directories". TELEPHONE DIRECTORIES & DIRECTORY ENQUIRIES UK 2004. Retrieved February 15. {{cite web}}: Check date values in: |accessdate= (help); Unknown parameter |accessyear= ignored (|access-date= suggested) (help)
• "Thomson Group: chronology". ketupa.net media profiles. Retrieved February 15. {{cite web}}: Check date values in: |accessdate= (help); Unknown parameter |accessyear= ignored (|access-date= suggested) (help)
• "UK History: 1980-1989". Yell: UK Operations. Retrieved February 15. {{cite web}}: Check date values in: |accessdate= (help); Unknown parameter |accessyear= ignored (|access-date= suggested) (help)
• "UK History: 1990-1999". Yell: UK Operations. Retrieved February 15. {{cite web}}: Check date values in: |accessdate= (help); Unknown parameter |accessyear= ignored (|access-date= suggested) (help)
• "Kingston Communications - Our History". Kingston Communications - About Us. Retrieved July 12. {{cite web}}: Check date values in: |accessdate= (help); Unknown parameter |accessyear= ignored (|access-date= suggested) (help)

Other countries and regions

A

• Australia: Australia's business directory was first published in its own volume in 1973 as the yellow pages. The directory was originally produced by the Postmaster General, and continued to be produced by the government, as the telephone system transferred to Telecom Australia and now Telstra. Today, the Yellow Pages is produced by Sensis, a wholly-owned advertising subsidiary of Telstra. The Yellow Pages have for many years produced some of Australia's most popular television commercials, often highlighting the perils of not placing an advertisement in the directory on time. The most famous of these immortalised the phrase 'Not happy, Jan!' in the Australian vernacular.

B

• Belgium: In Belgium the equivalent directory is titled Pages d'Or (French) or Gouden Gids (Dutch), and is distributed free to each telephone subscriber, it is also available on-line. Belgium Yellowpages edited by PagesDor (Promedia) can also be found in English via the URL Yellowpages.be.

• Brazil: In Brazil the equivalent directory is titled Páginas Amarelas and is distributed free to each telephone subscriber.

C

• Cambodia: In Cambodia the official Yellow Pages directory is called Cambodia Yellow Pages and published under contract to local Ministry of Posts and Telecommunications by IQ | Interquess Enterprises
• Canada: In Canada the company Yellow Pages Group owns the trademarks Yellow Pages and Pages Jaunes. It produces and distributes directories in both English and French. Yellow Pages Group is the market leader in print and online commercial directories and one of the largest media companies in Canada, producing the official directories of Bell Canada, Telus, Aliant, and MTS. Other ILECs such as SaskTel publish their own directories. In fact, SaskTel subsidiary DirectWest now publishes competing directories in Alberta and Manitoba; as a result its Saskatchewan directories no longer use the "Yellow Pages" brand. Competitive local directories often include commercial directories on yellow paper, but cannot use the Yellow Pages brand.

• China: In China, the modern yellow pages industry was started in the late 1990’s with the formation of two international joint ventures between US yellow pages publishers and China’s telecom operators, namely: a joint venture started in Shenzhen between RHDonnelley and China Unicom (later including Hong Kong’s PCCW and InfoSpace); and a joint venture between China Telecom Shanghai and what later came to be known as the yellow pages operations of Verizon. Later, another mainly state-owned telecom operator, China Netcom began to produce, either directly or on a sub-contracted basis, yellow pages in selected cities around the country. By early 2005, there were a number of independent local and international yellow pages operators in numerous cities including Yilong Huangbaoshu, based in Hangzhou, Zhejiang Province with operations in Hangzhou and Ningbo.

• Columbia: In Colombia the standard yellow and White Pages are published and distributed every year free of charge by Publicar, a Colombian subsidiary company of Carvajal, which also publishes and distributes yellow and white pages in other Latin American countries.

• Croatia: In Croatia the directory is called Zute stranice (golden pages), publ. by MTI Telefonski imenik/Zute stranice. Other: CroPages Business Directory/Poslovni Adresar, publ. by Masmedia.

• Cuba: In Cuba the equivalent online directory is titled Paginas Amarillas (yellow pages), ; with information of whole Cuba.

• Cyprus: In Cyprus Yellowpages are edited by Onlinediktio.Com Cyprus Directory

• Czeh Republic: In Czech Republic and Slovakia the equivalent directory is titled Zlaté stránky (yellow pages), publ. by Mediatel, Prague and is distributed free to each telephone subscriber, usually in exchange for its previous version.

D

• Denmark: In Denmark the equivalent directory is titled De Gule Sider is distributed free to each subscriber, by TDC Forlag.

E

• Egypt: In Egypt yellow pages is are published and distributed by Egypt Yellow Pages Ltd (يلوبيدجز مصر المحدودة).

F

• Finland: In Finland the directory is called Keltaiset sivut.

• France: In France yellow Pages are referred to as Pages Jaunes. They are distributed free by Pagesjaunes.fr, a company affiliated with France Télécom. pagesjaunes.com, the .com version of Pages Jaunes, was the issue of a major court case at WIPO; the original registrant, an individual from Los Angeles, won against France Télécom. This court decision defended by the Parisian Lawyer, Andre Bertrand, was path-setting for the whole European Yellow Pages industry, as it decided that the phrase "Yellow Pages" cannot be considered the property of a single company. Previously, many former state monopoly telecom companies outside the US had tried to ban competition by claiming the term "yellow pages", or the translation of "yellow pages" into the vernacular, as their exclusive trademark. Vivendi Universal moved to enter the French Yellow Pages market in 2001 with scoot.fr, but the attempt was a killed by a reorganisation of the struggling company. Since the liberalization of .fr domains in May 2004, the domain yellowpages.fr has been registered by Phonebook of the World.com. Another French editor of Yellow Pages is Bottin. More competition is expected in November 2005 from the libralisation of "12", the former unique "4-1-1" number of Renseignements Telephoniques, French for Directory Inquiry.

G

• Germany: In Germany a directory titled Die Gelben Seiten is distributed free to each subscriber, by the Deutsche Telekom, owner of T-Mobile. Other Yellow pages are edited by Go Yellow.de or by Klicktel.de. In 2006 a lawsuit with the Deutsches Patentamt denied the validity of the German Trademark "Gelbe Seiten" which in fact is the German translation of the universal expression "Yellow Pages". Klaus Harisch, an Internet Pioneer from Munich and founder of Go Yellow.de had spend over 7 Million Euros on Lawyer Fees to fight for the cancelation of the German "Gelbe Seiten" trademark. Deutsch Telekom had also registered "Yellow Pages" as a German trademark which they lost at the same time. On a European Level Deutsche Telekom had failed to register "Gelbe Seiten Deutschland" or "Yellow Pages Germany" as a Euro Trademark with OMPI. Different Yellowpages from Germany including Google Yellow can be found via "PhonebookofGermany.com"

H

• Hong Kong: In Hong Kong the phone directory is titled Hong Kong Yellow Pages, publ. by PCCW Directories.

• Hungary: In Hungary the directory is called aranyoldalak (yellow pages); are published and distributed by MTT Magyar Telefonkonyvkiado Kft, Budaros.

I

• India: In India, the public company BSNL dominated the yellow page publishing and distribution till the liberalisation of the telecom sector. Recently, Tata division also publishes and distributes yellow pages. It is now Infomedia Yellow Pages. Refer to or www.yellowpages.co.in. Infomrdia Yellow Pages is the largest player, publishing from 13 largest cities of the country.

• Indonesia: In Indonesia, the telecommunication company Telkom with PT. Infomedia Nusantara (one of its subsidiaries), regularly publishes phone books. The phone book consisted of white pages and yellow pages. The phone book is updated regularly (typically every six months or a year) and is published in various editions (depending where the book is published).

• Ireland: In Ireland the equivalent directory is titled Golden Pages. The golden pages is available online at www.goldenpages.ie while in Northern Ireland it is "yellow pages".

• Israel: In Israel the directory is called Dapei Zahav (golden pages). Yellowpages can be found via the internet address 'yellowpages.co.il'.

K

• Kazakhstan: In Kazakhstan Yellow Pages of Kazakhtan, publ. by Yellow Pages Kazakhstan Management Group.

• South Korea: In South Korea yellow pages is are published and distributed by many publishers: i.e. BiG Yellow Pages. Korean National Directory, by Yellow Pages Korea; Korea Yellow Pages, by Korea Yellow Pages; Korea English Yellow Pages, by Korea Telecom Directory.

• Kosovo: In Kosovo, KosovaYellowPages.eu is a trademark belonging to KOSOFT STUDIO, Prishtinë.

M

• Macau: In Macau the phone directory is titled Macau Yellow Pages/Páginas Amarelas, publ. by Directel Macau Listas Telefonicas Lda.

• Malaysia: In Malaysia there are 2 large directories Malaysia Yellow Pages and Malaysia Super Pages.

• Mali: In Mali the equivalent online directory is titled Malipages.com and it can be found via the URL 'www.malipages.com'.

• Morocco: In Morocco yellowpages are called Pages Jaunes (yellow pages) and they can be found via the URL 'pagesjaunes.ma' or via 'yellowpages.ma'.

• Mexico: In Mexico the commercial phone directory is called Sección Amarilla (Yellow Section), while the personal phone directory is called Sección Blanca (White Section). The Sección Amarilla is distributed yearly and free of charge by the homonimous company in association with Telmex; older issues are returned to the company, recycled, and used to print the latest issue. New competitors are "Seccion Amarillas.com" and "Paginas Amarillas.com.mx" as well as "Paginas Amarillas.com"

N

• Netherlands: In Netherlands the equivalent directory is titled Gouden Gids (literally "Golden Guide"); within the district concerned it is distributed free to each telephone subscriber.

• New Zealand: In New Zealand, the yellow pages business directory is printed by Telecom Directories, a part of Telecom New Zealand. Alongside White Pages and Local Directories, it was started in 1988. Recent advertising campaigns include the flowchart advertisements, in which a competition was held online. Using only names of categories found in the Yellow Pages, entrants attempted to make witty flow charts ultimately ending at some humorous conclusion. Winning entries made their way on to various billboards.

• Nigeria: In Nigeria, the Nigerian Yellow Pages is produced in English language by the company Xybertek Systems (RC 654937). Content is available in four formats: 1. Printed directory 2. Internet directory 3. Mobile WAP directory (accessible using WAP Browser on mobile phones) and as 4. Mobile SMS directory (accessible using SMS text messaging on mobile phones) . The printed directory is available in the traditional yellow. The company Xybertek Systems provides additional business information on Nigerian companies. Nigerian Yellow Pages is currently the directory content provider/source to major telcommunication firms in Nigeria for Wireless Application Service Provider (WASP) directory services which is accessible on mobile phones internet browsers. Nigerian Yellow Pages also provides directory services as text messaging - SMS Short Message Service on mobile phones through alliance with some major telcommunication firms in Nigeria. The domain LastMinuteAddress.com was initially used for the Mobile Edition of the Nigerian Yellow Pages before it was finally launched on a sub-domain on NigerianYellowPages.com

• Norway: In Norway the directory is called Gule Sider (Yellow Pages) which is a registered trademark belonging to Findexa, which is owned by Eniro. In December 2005 the Norwegian Supreme Court decided that Findexa holds an exclusive right to the trademark Gule Sider. The second largest directory, published by Advista, is http://www.nettkatalogen.no (Nettkatalogen translates to The Netdirectory), which include both white- and yellow pages, Nettkatalogen lists all the Norwegian companies for free.

P

• Philippines: In Philippines, Directories Philippines Corporation (DPC), regularly publishes phone books of more than a dozen telecom companies in the country. The online version of the yellow pages is available at the e-Yellow Pages Philippines. Mobile users can access the mobile yellow pages via the LUK4 Mobile Yellow Pages

• Poland: In Poland it's called żółte strony and is distributed by Polskie Książki Telefoniczne as a part of their phone books. The second largest directory, published by Eniro, is called "Panorama Firm" (panorama of companies). YellowPages.pl - Poland it's the biggest online directory in Poland. Polish Yellow Pages has existed on the market since 1998. Several dozen thousand people visit www.yellowpages.pl each day. Yellow Pages enables them to search companies and products and services, it is a business platform, which helps to promote a company and to establish trade relations. Several historical directories from Poland are available online as scans, and can be searched via the Search Engine for Online Historical Directories.

R

• Romania: In Romania the directory is called Pagini Aurii (gold pages).

• Russia: In Russia the equivalent directory is titled Желтые страницы (yellow pages); are published and distributed by Eniro. Other publications: i.e.
  • Yellow Pages Moscow;
  • Адрес Mосква (Moscow address), by ZAO Verlag Euro Adres;
  • Большая Телефонная Книга (big phone book), by Extra M Media;
  • Вся Деловая Москва (all business Moscow), by Biznes-Karta Business Information Agency;
  • Желтые Страницы Столицы (Capital Yellow Pages);
  • Московский Бизнес - Moscow Business Telephone Guide by Московский Бизнес - Moscow Business Telephone Guide.

S

• Spain: In Spain it's called Páginas Amarillas, distributed by Telefónica Publicidad e Información S.A.

• Serbia: In Serbia the directory is called Zute Strane - Serbian Business Directory (Yellow Pages) which is a registered trademark belonging to Yellow Pages Co. from Belgrade.

• Sweden: In Sweden it's called Gula Sidorna, distributed by Eniro. Yellowpages.se is a Portal to different Yellowpages from Sweden.

• Switzerland: In Switzerland the company Swisscom Directories AG produces and distributes directories in several forms including internet-based yellow pages in German, French, Italian and English.

T

• Thailand: In Thailand it's called Samood Nar Leung and also called Thailand YellowPages. The company Teleinfo Media Public Company Limited produce and distribute yellow pages nationwide. Thailand YellowPages was generated in several forms e.g. paper, Call Center no.1188 and website http://www.yellowpages.co.th including WAP-based WAP.yellowpages.co.th. Thailand YellowPages was produced both in Thai and English.

• Turkey: In Turkey, Directories Turk Telekom (Ttnet), regularly publishes phone guides of more than a dozen telecom companies in the country ; for firms guide

U

• Uzbekistan: in Uzbekistan the directory is caled Yellow Pages of Uzbekistan, publ. by Yellow Pages Ltd.

V

• Vietnam: In Vietnam directories is produced under title Hanoi Telephone Directory & Yellow Pages, publ. by Worldcorp Holdings (S) Pte Ltd, and Trang Vang Việt Nam (Vietnam Yellow Pages Guide), publ. by VietBig Joint Stock Co.

See also

• Yellowikis - an on-line wiki based business directory
• MetroHorse - Online Local Business Directory
• White pages - Residential (as opposed to commercial) counterpart of the Yellow Pages
• Blue pages - Government related counterpart
• Loren M. Berry - inventor of the yellow pages concept
• B2b network - Online Business Network
• BUSINESS+INTERNET Standard World's Business Information Sources Directory, Sopot (Gdańsk), Poland 2006, by Maciej Michalczonek

External links

• Online B2B Network
• Yellow Pages Association
• European Association of Directory Publishers

en:yellow pages

• Telephony
• Directories